TH
Tiaan H
1 reviews | Active since Dec 2020
10 Dec 2021, 11:33
Worst banking experience
Sign-up was not smooth and effortless. It took days to open my account. I phoned in THREE times asking them to please move my debit orders, and 3 times I got different information. At this stage, I was so annoyed and wanted to close my account. I phoned in 4 times and chose the option for them to phone me back because the phone just keeps on bringing (just a side note, this was a really convenient option for them to add because it saves airtime and time, just a shame they don't phone back). Phoned in the 5th time and got through to a consultant that seemed to know what he was doing. Long story short, my account is still not closed. Discovery banks consultants are very friendly, I will give them that. But moving my back account to them was a terrible mistake and an even worse experience!
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
10 Dec 2021, 11:44Hi, Tiaan
Thank you bringing this matter to our attention. It is quiet sad to hear that you have opted to close your Bank Account with us, however email communication was sent to you regarding account closure on 03/12/2021 stating that the payment you made on the 23 November 2021 was the balance outstanding on the account in order to close the account you need to pay the settlement amount.
The settlement amount is the amount due on the account this is based on any outstanding balance and any accumulated interest and fees on the account up to date of the settlement. The settlement calculates what is owed on that account up to that point since fees and interest accumulate daily but only charge once a month when the account settles. Case Number- ***.
Kindly make a payment so that we can proceed with the closure.
Should you have any further queries kindly contact us on ***.
Regards,
Lebohang
Thank you bringing this matter to our attention. It is quiet sad to hear that you have opted to close your Bank Account with us, however email communication was sent to you regarding account closure on 03/12/2021 stating that the payment you made on the 23 November 2021 was the balance outstanding on the account in order to close the account you need to pay the settlement amount.
The settlement amount is the amount due on the account this is based on any outstanding balance and any accumulated interest and fees on the account up to date of the settlement. The settlement calculates what is owed on that account up to that point since fees and interest accumulate daily but only charge once a month when the account settles. Case Number- ***.
Kindly make a payment so that we can proceed with the closure.
Should you have any further queries kindly contact us on ***.
Regards,
Lebohang
Discovery Bank's reply10 Dec 2021, 11:44
Official
Hi, Tiaan
Thank you bringing this matter to our attention. It is quiet sad to hear that you have opted to close your Bank Account with us, however email communication was sent to you regarding account closure on 03/12/2021 stating that the payment you made on the 23 November 2021 was the balance outstanding on the account in order to close the account you need to pay the settlement amount.
The settlement amount is the amount due on the account this is based on any outstanding balance and any accumulated interest and fees on the account up to date of the settlement. The settlement calculates what is owed on that account up to that point since fees and interest accumulate daily but only charge once a month when the account settles. Case Number- ***.
Kindly make a payment so that we can proceed with the closure.
Should you have any further queries kindly contact us on ***.
Regards,
Lebohang
Thank you bringing this matter to our attention. It is quiet sad to hear that you have opted to close your Bank Account with us, however email communication was sent to you regarding account closure on 03/12/2021 stating that the payment you made on the 23 November 2021 was the balance outstanding on the account in order to close the account you need to pay the settlement amount.
The settlement amount is the amount due on the account this is based on any outstanding balance and any accumulated interest and fees on the account up to date of the settlement. The settlement calculates what is owed on that account up to that point since fees and interest accumulate daily but only charge once a month when the account settles. Case Number- ***.
Kindly make a payment so that we can proceed with the closure.
Should you have any further queries kindly contact us on ***.
Regards,
Lebohang
TH
Tiaan H's updateReviewer Update
10 Dec 2021, 13:20Hi Lebohang. Yes, I did receive that communication. I also rep**** to that communication saying that a previous payment was made to my account settling the entire amount owing. However, the fee that you are referring to is outstanding because of the new period's charges, which I was in the process of disputing (these charges would not have even been there if you guys just got back to me because days went past and no feedback, giving Discover Bank enough time to rack up more fees for me to pay). Your consultant did not even try to understand what I was saying or apologize for not getting back to me. He just mentioned that the settlement amount change and I have to request a new one. I decided just to pay the new amount to get it over and done with. Please check your communication and see that I rep**** to his email as well, asking for the new settlement amount. But once again no one got back to me! Please feel free to ask if you require proof of this email that was sent, and I will gladly forward it to you!
Once again this communication just proves that Discovery Bank has no interest in client satisfaction. You make no attempt to understand the client's problem or needs. You just rep**** attempting to show me that you are right and I am wrong. Not good client service at all!
Please just send the updated statement, like I previously asked for, of the amount that is outstanding. I will then settle my account!
Thank you
Once again this communication just proves that Discovery Bank has no interest in client satisfaction. You make no attempt to understand the client's problem or needs. You just rep**** attempting to show me that you are right and I am wrong. Not good client service at all!
Please just send the updated statement, like I previously asked for, of the amount that is outstanding. I will then settle my account!
Thank you
TH
Tiaan H's update10 Dec 2021, 13:20
Reviewer Update
Hi Lebohang. Yes, I did receive that communication. I also rep**** to that communication saying that a previous payment was made to my account settling the entire amount owing. However, the fee that you are referring to is outstanding because of the new period's charges, which I was in the process of disputing (these charges would not have even been there if you guys just got back to me because days went past and no feedback, giving Discover Bank enough time to rack up more fees for me to pay). Your consultant did not even try to understand what I was saying or apologize for not getting back to me. He just mentioned that the settlement amount change and I have to request a new one. I decided just to pay the new amount to get it over and done with. Please check your communication and see that I rep**** to his email as well, asking for the new settlement amount. But once again no one got back to me! Please feel free to ask if you require proof of this email that was sent, and I will gladly forward it to you!
Once again this communication just proves that Discovery Bank has no interest in client satisfaction. You make no attempt to understand the client's problem or needs. You just rep**** attempting to show me that you are right and I am wrong. Not good client service at all!
Please just send the updated statement, like I previously asked for, of the amount that is outstanding. I will then settle my account!
Thank you
Once again this communication just proves that Discovery Bank has no interest in client satisfaction. You make no attempt to understand the client's problem or needs. You just rep**** attempting to show me that you are right and I am wrong. Not good client service at all!
Please just send the updated statement, like I previously asked for, of the amount that is outstanding. I will then settle my account!
Thank you
Discovery Bank's replyOfficial
13 Dec 2021, 13:49Hi, Tiaan
Please accept our apologies for the delay in response. We have escalated your query to our relevant team for assistance and feedback will be provided.
Regards,
Lebohang
Please accept our apologies for the delay in response. We have escalated your query to our relevant team for assistance and feedback will be provided.
Regards,
Lebohang
Discovery Bank's reply13 Dec 2021, 13:49
Official
Hi, Tiaan
Please accept our apologies for the delay in response. We have escalated your query to our relevant team for assistance and feedback will be provided.
Regards,
Lebohang
Please accept our apologies for the delay in response. We have escalated your query to our relevant team for assistance and feedback will be provided.
Regards,
Lebohang