1 reviews | Active since Oct 2018
Worst banking ever
Firstly, I use/have used online banking for FNB, Investec, Nedbank, CAPITEC, African Bank and Discovery - which is the worst banking site, can’t even compare to any of the others. (1) You can’t do most transactions on the website but have to download the app, why? (2) And when I want to open a SAVINGS account I must enter info like where do I obtain my income from, and what am I earning. THAT IS ABSOLUTELY NONE OF YOUR BUSINESS. I KNOW what account I want, ASK me if I need help, don’t force me to disclose information you don’t need. And the info I filled in is nonsense anyway, so it does not help you with your data gathering. (3) I have called the Discovery bank number many many times, have never been able to speak to a human being, after holding on for over 10 minutes. And they call back at 8pm. Really, I don’t want to speak to my bank at 8pm! And on a number of occasions I entered my ID (why do you want my ID before I’m even a customer) and that’s where it ends, the call cuts off.
All other banks have a fully functioning website and an app, why not your bank?
Why should I work on a tiny cellphone screen when I have 2 large monitors attached to my laptop, working from home?
Your phone number is useless, I don’t have the time to waste to hold on for 10 minutes, and worse to hold on for 10 minutes AND then for the call to terminate.
And NO, you do NOT NEED my source of income nor the amount of income for me to OPEN A SAVINGS ACCOUNT with your bank! No other bank asks for that info.
And why do your consultants call back at 8 pm, when I’m having dinner, there is a reason for business hours. Or at least have the courtesy to ASK your customer what time frame they want a call back.
I only put money into your bank because your fixed deposit rates are currently better than others.
And why a private response?
All other banks have a fully functioning website and an app, why not your bank?
Why should I work on a tiny cellphone screen when I have 2 large monitors attached to my laptop, working from home?
Your phone number is useless, I don’t have the time to waste to hold on for 10 minutes, and worse to hold on for 10 minutes AND then for the call to terminate.
And NO, you do NOT NEED my source of income nor the amount of income for me to OPEN A SAVINGS ACCOUNT with your bank! No other bank asks for that info.
And why do your consultants call back at 8 pm, when I’m having dinner, there is a reason for business hours. Or at least have the courtesy to ASK your customer what time frame they want a call back.
I only put money into your bank because your fixed deposit rates are currently better than others.
And why a private response?