Worst bank in South Africa

The worst bank in South Africa. Having opened accounts with Virgin and Standard Bank, and then Discovery Bank. I can hands down say Discovery Bank is the worse bank in South Africa. They should stick to medical insurance. I reported a *****ulent transaction on the 29th November, where I paid what I thought was R150 to the SA postal service, and R10 500 came off my account from a merchant in Thailand called HomePro. I immediately reported it to Discovery hoping they'd block my card and dispute the transaction. They tried disputing it and failed, with the *****ulent merchant coming back and charging my card again this time for R11 000. Discovery then said they cannot dispute it a second time and they are not held liable for the transaction. So now I sit on the 3 January having received no feedback, still with R11 000 off my account and the last email I get is the ***** case is closed. I am so disappointed by this bank and their lack of anti-***** measures.