RD
Ritesh D
1 reviews | Active since Feb 2013
25 Sept 2019, 09:37
Worst Bank in customer service
I went to a pick n pay to withdraw cash of R500.00 on the 23/09/2019. On the 24/09/2019 it banked and again another R500.00 shows as pending for the 23/09/2019. I called the bank advising that I did not withdraw fund twice. I waited for 30 minutes on 24/09/2019 to speak to an agent only to be told to wait 7 working days. I called today waiting another 30 minutes to log a dispute so that I can get my money back. was told to wait 7 working days to do so. This is a duplicate transaction and pick n pays systems duplicated the charge but discovery bank ( The healthy BANK) cannot assist me. What kind of service is this. They don't even respond on hello peter. Should I go to the banking ombudsman or contact VISA directly to complain about lack of service. How they got a banking licence beats me. I don't know how to get my money back and this is plain old theft.
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Ritesh D's updateReviewer Update
27 Sept 2019, 09:11Apologies are not accepted. Honestly the fault lies with Pick N Pay and Discovery Bank. You really do live up to your word, "The world's first behavioural Bank". The way you treat customers is the way you run your bank. Bad behaviour!!! If I transact in this case withdraw R500.00, PnP Banks the first Transaction and later duplicates it and doesn't bank the funds, then If I the Customer your Bread and Butter (I' m not Healthy) disputes or makes you aware of the situation then you have to CANCEL the pending auth, because it clearly shows I made 1 transaction not 2. The customer is not stupid as you think they are. If PnP Decides to bank the transaction then you already have the dispute logged and you can requests Vouchers from that company to see if I have transacted twice. It was a chip and pin transaction whereby I dipped the card. This means I have to input my PIN to give authorisation to withdraw funds. You the issuer bank you then authorise the transaction. After that I get my money as Issuer authorised it. Common please cancel this auth because I have already send the dispute forms 2 days ago and explained what has happened. Log the Dispute with VISA so that PnP can provide proof of both transactions if you think I am Lying? Also Give my back TODAY, as I am in the process of putting my complaint to the banking Ombudsman because I have no clue how you obtained the banking licence. GIVE MY MONEY BACK AND GET OFF YOUR PEDISTAL, YOU JUST ANOTHER BANK THATS IT NOTHING REALLY SPECIAL AND CUSTOMER SERVICE STINKS. STOP BEING PROUD ITS NOT AN ACCOMPLISHMENT THAT YOU GET CALLS.
RD
Ritesh D's update27 Sept 2019, 09:11
Reviewer Update
Apologies are not accepted. Honestly the fault lies with Pick N Pay and Discovery Bank. You really do live up to your word, "The world's first behavioural Bank". The way you treat customers is the way you run your bank. Bad behaviour!!! If I transact in this case withdraw R500.00, PnP Banks the first Transaction and later duplicates it and doesn't bank the funds, then If I the Customer your Bread and Butter (I' m not Healthy) disputes or makes you aware of the situation then you have to CANCEL the pending auth, because it clearly shows I made 1 transaction not 2. The customer is not stupid as you think they are. If PnP Decides to bank the transaction then you already have the dispute logged and you can requests Vouchers from that company to see if I have transacted twice. It was a chip and pin transaction whereby I dipped the card. This means I have to input my PIN to give authorisation to withdraw funds. You the issuer bank you then authorise the transaction. After that I get my money as Issuer authorised it. Common please cancel this auth because I have already send the dispute forms 2 days ago and explained what has happened. Log the Dispute with VISA so that PnP can provide proof of both transactions if you think I am Lying? Also Give my back TODAY, as I am in the process of putting my complaint to the banking Ombudsman because I have no clue how you obtained the banking licence. GIVE MY MONEY BACK AND GET OFF YOUR PEDISTAL, YOU JUST ANOTHER BANK THATS IT NOTHING REALLY SPECIAL AND CUSTOMER SERVICE STINKS. STOP BEING PROUD ITS NOT AN ACCOMPLISHMENT THAT YOU GET CALLS.
RD
Ritesh D's updateReviewer Update
27 Sept 2019, 09:37Finally Someone over there heard me. Funds have been Reversed. Thank You.
RD
Ritesh D's update27 Sept 2019, 09:37
Reviewer Update
Finally Someone over there heard me. Funds have been Reversed. Thank You.