BT
Brikita T
1 reviews | Active since Feb 2026
04 Feb 2026, 14:14
Worst bank experience!!
If i can give this company a minus 10 i would.
The most *********** bank I have worked with! Rude customer service, agents that don’t want to help their clients.
I have been struggling for 4 days to get someone to assist with my account, and all I get back is rude agents talking over me telling me in wrong!
When in fact im not and they don’t care to listen or assist with the problem at hand!
Horrible horrible experience! They don’t want to help clients at all just “escalate” the emails an never respond.
You should really work on your service you are giving to people as this is unacceptable!
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
04 Feb 2026, 14:27Hi Brikita T,
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
Discovery Bank's reply04 Feb 2026, 14:27
Official
Hi Brikita T,
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
BT
Brikita T's updateReviewer Update
04 Feb 2026, 16:46Thank you Tyrone.
I will be waiting for your feedback.
I will be waiting for your feedback.
BT
Brikita T's update04 Feb 2026, 16:46
Reviewer Update
Thank you Tyrone.
I will be waiting for your feedback.
I will be waiting for your feedback.
BT
Brikita T's updateReviewer Update
12 Feb 2026, 16:22Good afternoon Tyrone.
My concern was not met by your department and once again you keep stating the same thing over and ober again “the debit has been accepted, everything is done on our side” which is not the case at all.
No one is willing to listen to the clients concerns, and just keep repeating the same damn story.
I am waiting on a response come month end, when the issue i have been trying to explain since the start will show.
It will show Discovery Bank that they are in-fact incorrect and incapable of meeting their customers needs.
My concern was not met by your department and once again you keep stating the same thing over and ober again “the debit has been accepted, everything is done on our side” which is not the case at all.
No one is willing to listen to the clients concerns, and just keep repeating the same damn story.
I am waiting on a response come month end, when the issue i have been trying to explain since the start will show.
It will show Discovery Bank that they are in-fact incorrect and incapable of meeting their customers needs.
BT
Brikita T's update12 Feb 2026, 16:22
Reviewer Update
Good afternoon Tyrone.
My concern was not met by your department and once again you keep stating the same thing over and ober again “the debit has been accepted, everything is done on our side” which is not the case at all.
No one is willing to listen to the clients concerns, and just keep repeating the same damn story.
I am waiting on a response come month end, when the issue i have been trying to explain since the start will show.
It will show Discovery Bank that they are in-fact incorrect and incapable of meeting their customers needs.
My concern was not met by your department and once again you keep stating the same thing over and ober again “the debit has been accepted, everything is done on our side” which is not the case at all.
No one is willing to listen to the clients concerns, and just keep repeating the same damn story.
I am waiting on a response come month end, when the issue i have been trying to explain since the start will show.
It will show Discovery Bank that they are in-fact incorrect and incapable of meeting their customers needs.
Discovery Bank's replyOfficial
13 Feb 2026, 09:30Hi Brikita T,
Thank you for reaching out to us. We do apologize for the frustration on this matter.
We see that there is an executive relationship manager who ha reached out to you, we will escalate your grievances to them an see how we can assist.
Kind regards,
Tyrone
Thank you for reaching out to us. We do apologize for the frustration on this matter.
We see that there is an executive relationship manager who ha reached out to you, we will escalate your grievances to them an see how we can assist.
Kind regards,
Tyrone
Discovery Bank's reply13 Feb 2026, 09:30
Official
Hi Brikita T,
Thank you for reaching out to us. We do apologize for the frustration on this matter.
We see that there is an executive relationship manager who ha reached out to you, we will escalate your grievances to them an see how we can assist.
Kind regards,
Tyrone
Thank you for reaching out to us. We do apologize for the frustration on this matter.
We see that there is an executive relationship manager who ha reached out to you, we will escalate your grievances to them an see how we can assist.
Kind regards,
Tyrone