JV
Jason V
1 reviews | Active since Dec 2016
16 Jul 2020, 15:09
Worst bank ever
Stay away from this bank... Stay away as far as possible, their client services suck, been trying to get hold of them for 5 days now, they read your messages without replying and ignore you all the way, worst bank ever
Helpful (0)
Replies (2)0
Replies (2)
Discovery Bank's replyOfficial
21 Jul 2020, 18:08Hi Jason
We are very concerned to see this.
Kindly elaborate on your query and we will do our best to assist via this platform.
Kind regards
Cody Jansen
We are very concerned to see this.
Kindly elaborate on your query and we will do our best to assist via this platform.
Kind regards
Cody Jansen
Discovery Bank's reply21 Jul 2020, 18:08
Official
Hi Jason
We are very concerned to see this.
Kindly elaborate on your query and we will do our best to assist via this platform.
Kind regards
Cody Jansen
We are very concerned to see this.
Kindly elaborate on your query and we will do our best to assist via this platform.
Kind regards
Cody Jansen
JV
Jason V's updateReviewer Update
24 Jul 2020, 20:27I have asked now since July the 13th for a consultant to phone my girlfriend regarding an urgent matter, they read the messages and blatantly ignores me.... It's a pity I can not add screenshots here....
She asked for a payment holiday and it was accepted only to have attorneys phone her saying she has been handed over, so I have asked how many times for discovery to phone her etc, she even phoned and sent messages and they are doing exactly the same.... And now they are sending her from pillar to post not one knowing what's going on cause of discovery starting their own bank.... We do not know what to do anymore, she's got a reference number and the ladies name she spoke to in the beginning, nobody is coming back to her......they are ignoring the messages we send.... It is extremely unprofessional, I work at sea and at sea at the moment, trying to gather all the info for the ombudsman, it's not a step we want to take but no matter how hard we try we just get ignored..what else can we do as it is extremely unprofessional
She asked for a payment holiday and it was accepted only to have attorneys phone her saying she has been handed over, so I have asked how many times for discovery to phone her etc, she even phoned and sent messages and they are doing exactly the same.... And now they are sending her from pillar to post not one knowing what's going on cause of discovery starting their own bank.... We do not know what to do anymore, she's got a reference number and the ladies name she spoke to in the beginning, nobody is coming back to her......they are ignoring the messages we send.... It is extremely unprofessional, I work at sea and at sea at the moment, trying to gather all the info for the ombudsman, it's not a step we want to take but no matter how hard we try we just get ignored..what else can we do as it is extremely unprofessional
JV
Jason V's update24 Jul 2020, 20:27
Reviewer Update
I have asked now since July the 13th for a consultant to phone my girlfriend regarding an urgent matter, they read the messages and blatantly ignores me.... It's a pity I can not add screenshots here....
She asked for a payment holiday and it was accepted only to have attorneys phone her saying she has been handed over, so I have asked how many times for discovery to phone her etc, she even phoned and sent messages and they are doing exactly the same.... And now they are sending her from pillar to post not one knowing what's going on cause of discovery starting their own bank.... We do not know what to do anymore, she's got a reference number and the ladies name she spoke to in the beginning, nobody is coming back to her......they are ignoring the messages we send.... It is extremely unprofessional, I work at sea and at sea at the moment, trying to gather all the info for the ombudsman, it's not a step we want to take but no matter how hard we try we just get ignored..what else can we do as it is extremely unprofessional
She asked for a payment holiday and it was accepted only to have attorneys phone her saying she has been handed over, so I have asked how many times for discovery to phone her etc, she even phoned and sent messages and they are doing exactly the same.... And now they are sending her from pillar to post not one knowing what's going on cause of discovery starting their own bank.... We do not know what to do anymore, she's got a reference number and the ladies name she spoke to in the beginning, nobody is coming back to her......they are ignoring the messages we send.... It is extremely unprofessional, I work at sea and at sea at the moment, trying to gather all the info for the ombudsman, it's not a step we want to take but no matter how hard we try we just get ignored..what else can we do as it is extremely unprofessional