WORST BANK EVER!!

Discovery Bank is the worst bank I have ever had the misfortune of dealing with. Their bank security is pathetic at best, after being a client for less than a month my account was hacked and the amount of R172138.00 was deducted. I spent my Christmas at the police station getting an affidavit and all the other documentation they required in order to lodge a claim. I had absolutely no money for Christmas being an elderly woman with 13 grandchildren who came to spend Christmas with me, I cannot begin to describe my disappointment. Once everything was in order and sent through to Discovery Bank I called them and was advised that they are investigating, I was patient with them and waited the 20 working days as requested. To my dismay I had been informed that my claim was denied. I requested a final response letter to contact the Ombudsman as it is a requirement. I was told my letter was sent when in fact it had not been on multiple occasions. On further attempts to contact them for said letter I still do not have it. It is almost two months later and nothing and nobody is willing to help me. I will never advise anyone to bank with Discovery Bank as they are not safe, unprofessional, customer service is lacking and are the pinnacle of incompetence!