RP
Ruan P

1 reviews | Active since Nov 2022

02 Nov 2022, 13:27

Worst Bank Ever

I am only giving 1 star because I cannot give 0 stars!

I am a member of Discovery Medical and since Discovery had this dumb idea to implement that in order for you to use your discount and benefits to get discount on flight tickets, that you have to have a Discovery Bank account...now I have been struggling to open a bank account for over 5 months and I get passed from one consultant after the other each telling me "everything will be sorted out in 24hours" or " give it a day or two". This is now 5months after the fact still no account and me ending up paying full price for plane tickets despite being a Diamond status Discovery medical aid member. This morning same story..now I have decided to go back to Profmed medical and to cancel Discovery Medical because getting one pair of free nikes every now and then is juts not gonne cut it. Worst experience ever! Hated every step of the process and hate this stupid bank.

0
Replies (3)
Discovery Bank
Discovery Bank's reply04 Nov 2022, 07:01
Official
Hi Ruan 

We do apologise for your experience with Discovery Bank.

Please do let me know if you would like my assistance with anything including cancellation of your application. 

Regards 
Girshwin
RP
Ruan P's update04 Nov 2022, 07:14
Reviewer Update
Girshwin your response is exactly what's wrong with the bank! Instead of helping or trying to sort the issue out Discovery Bank opts for the easy way out "let's cancel your application" rather than creating the account and satisfying your customer. Ridiculous!
Discovery Bank
Discovery Bank's reply09 Nov 2022, 15:53
Official
Hi Ruan 

I've attempted to contact you, however, I was not successful. 

Our systems show that your Discovery account is now active. Please could you confirm whether you still need help with your application. 

Regards 
Girshwin