Worst Bank Ever

I have been trying to get my debit order details updated with discovery bank for weeks in order to pay for my credit card!!!!

After multiple emails and explaining that the app has never worked for me to update my details in way, a consultant email me a form to update my details.

After waiting a week with no response, I called discovery and the consultant advised that back office said I need to update my details on the app myself.

Discovery admin has not bothered to email or call me to advise me, but instead refuses to update my details.

How does Discovery expect me to update my details if their app is not even functioning properly!!!!! This is by far the worst service I’ve recieved by any banking institution!!!!