TB
Tasneem B
1 reviews | Active since Mar 2022
19 Jun 2023, 12:04
Worst Bank ever
My credit card was almost expired with discovery bank. They send me a new card and it been over 4 months or more and I haven’t been given a pin or activated the card. Yet they still charge me service fees for a credit card facility that doesn’t work. When I call the bank they say I have to change over from FNB to them and yet their pathetic app doesn’t allow you too. The consultants don’t help either and I get false mails saying it’s resolved when it’s not sorted. Don’t use the bank they are useless and will take your payments without any service.
I will never bank with them and I will make sure I expose them with their pathetic service.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
19 Jun 2023, 14:13Hi Tasneem
Thanks for reaching out to us.
I have checked on this matter and see that you are getting the "no change offers" message. This is a valid error and to have this removed we do require an experien credit report.
In the interim, you can have your card activated via the Discovery Bank website, simply log onto the website (online.discovery.bank), click on cards, and select activate card.
Regards
Girshwin
Thanks for reaching out to us.
I have checked on this matter and see that you are getting the "no change offers" message. This is a valid error and to have this removed we do require an experien credit report.
In the interim, you can have your card activated via the Discovery Bank website, simply log onto the website (online.discovery.bank), click on cards, and select activate card.
Regards
Girshwin
Discovery Bank's reply19 Jun 2023, 14:13
Official
Hi Tasneem
Thanks for reaching out to us.
I have checked on this matter and see that you are getting the "no change offers" message. This is a valid error and to have this removed we do require an experien credit report.
In the interim, you can have your card activated via the Discovery Bank website, simply log onto the website (online.discovery.bank), click on cards, and select activate card.
Regards
Girshwin
Thanks for reaching out to us.
I have checked on this matter and see that you are getting the "no change offers" message. This is a valid error and to have this removed we do require an experien credit report.
In the interim, you can have your card activated via the Discovery Bank website, simply log onto the website (online.discovery.bank), click on cards, and select activate card.
Regards
Girshwin
TB
Tasneem B's updateReviewer Update
19 Jun 2023, 16:57Oh please your response is nonsense
Look what I received a few days ago. This bank is joke.
My card was delivered to me so what change was it
Thank you for contacting Discovery Bank. The lock that prevented you from transacting on your account has been removed. This means that you will now be able to transact with no declines. We sincerely apologise for any inconvenience caused. Should you have any further queries, kindly contact us on 0800 07 26 97. Regards Mizpah Legwale Discovery Bank Client Support Discovery 1 Discovery Place, Sandton | PO Box 786722, Sandton, 2146 Telephone: ***| Website: www.discovery.co.za Find out more
Look what I received a few days ago. This bank is joke.
My card was delivered to me so what change was it
Thank you for contacting Discovery Bank. The lock that prevented you from transacting on your account has been removed. This means that you will now be able to transact with no declines. We sincerely apologise for any inconvenience caused. Should you have any further queries, kindly contact us on 0800 07 26 97. Regards Mizpah Legwale Discovery Bank Client Support Discovery 1 Discovery Place, Sandton | PO Box 786722, Sandton, 2146 Telephone: ***| Website: www.discovery.co.za Find out more
TB
Tasneem B's update19 Jun 2023, 16:57
Reviewer Update
Oh please your response is nonsense
Look what I received a few days ago. This bank is joke.
My card was delivered to me so what change was it
Thank you for contacting Discovery Bank. The lock that prevented you from transacting on your account has been removed. This means that you will now be able to transact with no declines. We sincerely apologise for any inconvenience caused. Should you have any further queries, kindly contact us on 0800 07 26 97. Regards Mizpah Legwale Discovery Bank Client Support Discovery 1 Discovery Place, Sandton | PO Box 786722, Sandton, 2146 Telephone: ***| Website: www.discovery.co.za Find out more
Look what I received a few days ago. This bank is joke.
My card was delivered to me so what change was it
Thank you for contacting Discovery Bank. The lock that prevented you from transacting on your account has been removed. This means that you will now be able to transact with no declines. We sincerely apologise for any inconvenience caused. Should you have any further queries, kindly contact us on 0800 07 26 97. Regards Mizpah Legwale Discovery Bank Client Support Discovery 1 Discovery Place, Sandton | PO Box 786722, Sandton, 2146 Telephone: ***| Website: www.discovery.co.za Find out more
Discovery Bank's replyOfficial
20 Jun 2023, 07:45Hi Tasneem
The communications you have received were correct, you are able to transact on your card. However, to transact on your card you need to activate your card. You can activate your card directly on the Discovery Bank website. Simply, log on the online platform (online.discovery.bank), and activate your card.
However, if you do choose to move your bank facility to Discovery Bank, we do need your Experian credit report as you receive the error " "no change offers" .
Regards
Girshwin
The communications you have received were correct, you are able to transact on your card. However, to transact on your card you need to activate your card. You can activate your card directly on the Discovery Bank website. Simply, log on the online platform (online.discovery.bank), and activate your card.
However, if you do choose to move your bank facility to Discovery Bank, we do need your Experian credit report as you receive the error " "no change offers" .
Regards
Girshwin
Discovery Bank's reply20 Jun 2023, 07:45
Official
Hi Tasneem
The communications you have received were correct, you are able to transact on your card. However, to transact on your card you need to activate your card. You can activate your card directly on the Discovery Bank website. Simply, log on the online platform (online.discovery.bank), and activate your card.
However, if you do choose to move your bank facility to Discovery Bank, we do need your Experian credit report as you receive the error " "no change offers" .
Regards
Girshwin
The communications you have received were correct, you are able to transact on your card. However, to transact on your card you need to activate your card. You can activate your card directly on the Discovery Bank website. Simply, log on the online platform (online.discovery.bank), and activate your card.
However, if you do choose to move your bank facility to Discovery Bank, we do need your Experian credit report as you receive the error " "no change offers" .
Regards
Girshwin