Worst Bank - DON'T BANK HERE!

this bank actually deserves 0 starts. From their customer service, network issues to their app design and product names. My query started when I was debited by a doctor, who attended to me upon hospitalization. Without my knowledge, my account was debited and funds couldn't be reversed so that I could put it on my Gap cover. I was then notified that i had exceeded my credit limit due to transferring from a 'gold card' to a transactional account (gold card, you may ask? I'm still asking myself), the consultant who tried to assist couldnt answer my question hence my call was transferred to management, where I was cut off. I then received a call from a manager named Pearle, who could really use some advice about customer service from the consultant who assisted me at first. She was rude and had 0 customer service skill. After asking on numerous occasions to stop interrupting me when I was explaining my situation and a 29m32s call, NOTHING WAS RESOLVED. the call was cut and I still haven't heard back from Pearle. I have to now pay interest and funds ********ly debited from my account. DISCOVERY! Stick to what you know which is medical aid OR get rid of YOUR PRODUCT MANAGERS AND CALL CENTER MANAGER who is really dragging your brand to the ground