Worst bank! Alarming security systems and lack of communication

Discovery Bank's service and security have left me both shocked and deeply concerned. During an overseas trip, a *****ulent transaction occurred on my account, and while Discovery Bank sent an email flagging the suspicious activity, that’s where their support ended. On August 29th, I immediately responded, requesting that they block my card, but this was ignored. I followed up with another email to their ***** department, which, unsurprisingly, was also ignored. My frustration grew as I then contacted their phishing, complaints, and forensics departments, only to have my concerns fall on deaf ears once again.

By the time I returned to South Africa, there had been another *****ulent transaction on my account. In an ironic twist, Discovery Bank blocked my debit orders but failed to prevent the *****ulent activity. To make matters worse, I never received any notification asking for approval of these transactions, which raises serious concerns about their security protocols.

Four days later, I am still without a new credit card, making it incredibly difficult to cover my daily expenses. The complete lack of communication, support, and urgency from Discovery Bank is not only frustrating but alarming. This experience has shaken my confidence in their ability to safeguard my finances.