WORST BANK ADN SERVICE EVER- STAY AWAY

Item: Discovery Bank
Rating: 1
Author: Nicole G

WORST BANK EVER I MADE AN IMMEDIATE PAYMENT ON THE 25TH JULY TO A NEDBANK CLIENT AND UP UNTIL TODAY THE CLIENT HAS NOT RECEIVED THE MONEY - NEDBANK CONFIRMED MONEY WAS NOT RECEIVED FROM DISCOVERY BANK HOWEVER THE MONEY LEFT MY ACCOUNT- I HAVE BEEN CALLING THE CALL CENTER SINCE THE 26TH JULY AND EVERYDAY THE SAME STORY THEY ARE LOOKING INTO IT- AT THE END OF THE DAY IT IS MY MONEY THAT GONE FROM THERE BANK - NO ONE RETURNS MY CALLS OR EMAILS

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Replies (3)

Discovery Bank's replyOfficial

15 Aug 2023, 10:26

Hi Nicole

I apologise for the experience that you have had with us.

I am currently looking into your query and I will provide you with feedback.

Regards
Beatrice.

Discovery Bank's reply15 Aug 2023, 10:26

Official

Hi Nicole

I apologise for the experience that you have had with us.

I am currently looking into your query and I will provide you with feedback.

Regards
Beatrice.

Nicole G's updateReviewer Update

15 Aug 2023, 10:47

Hi Beatrice

This is what every person at Discovery bank says so i will not hold my breath

Please be advised i am also in touch with the Ombudsman for banks

Nicole G's update15 Aug 2023, 10:47

Reviewer Update

Hi Beatrice

This is what every person at Discovery bank says so i will not hold my breath

Please be advised i am also in touch with the Ombudsman for banks

Discovery Bank's replyOfficial

16 Aug 2023, 17:02

Hi Nicole

Your query has been escalated to an Executive Relationship Manager who will make contact with your directly to advise and resolve your query.

Regards
Beatrice.

Discovery Bank's reply16 Aug 2023, 17:02

Official

Hi Nicole

Your query has been escalated to an Executive Relationship Manager who will make contact with your directly to advise and resolve your query.

Regards
Beatrice.