Worst Bank

Worst bank. Since everything is virtual, things should be more convenient but no...I''ve lost my phone and contacted the ***** team, they then deactivated the service on the lost phone's app and then transferred my call to a banker to assist me with accessing online banking from my laptop. After a ton of verification questions, I was verified to proceed with being assisted only to be told I need access to the banking app to gain access to online banking. Even after explaining I do not have a phone to download the app on, the banker was not helpful telling me I need to get someone with a phone to download my banking app. So I need some random person to give me access to my banking app instead of helping me gain access to my online banking account? I completely understand ***** issues but if you people don't have a branch to go into for assistance, then the least you can do is help with a better verification system for issues like this. How inconvenient this is that I need to go find someone I trust enough to download this app for me now. I am happy to say that I am moving banks. This bank of the future is *******. Not to mention all of the transaction fees one has to pay for literally anything and everything.