Worst and most *********** bank you are likely to find

Discovery Bank is possibly the worst banking institution I have ever dealt with. When FNB administered the credit card I sometimes had issues but they were always resolved without too much effort. Since Discovery Bank took over I have had endless problems. My Discovery Miles were cancelled because I hadn't paid my subscription according to Discovery Bank. That is strange because the payment always gets added to my statement which I pay in full every month. I have contacted Discovery Bank 4 times over the last month and each time I get a different answer with respect to my Discovery miles. It seems none of the call centre staff really know what is going on. The first person I spoke with has not got back to me as promised in over a month. Furthermore, I entered my new card details with Netflix. It was tested by their system. An amount of R1 was charged and then refunded. Yet two days later the monthly payment was rejected by Discovery Bank. I don't know why and neither did the call centre assistant. There are always promises to assist with a problem but no one ever does. They always ask for a rating of their service despite the fact that there is never any service. They are positively the worst banking institution I have ever come across. I am seriously considering cancelling my credit card. Anyone thinking of joining their bank should think twice and then again before joining such a totally *********** organisation.