LK
Lesedi K
1 reviews | Active since Mar 2015
17 Nov 2021, 09:20
World Class Bank? What a joke.
Not only is it the most painful experience to try and access your money from a savings account, the customer service consultants seemingly don’t know what they’re doing. I am closing my account and it’s only been less than a month. Awful CX. Awful bank.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
17 Nov 2021, 13:39Hi Lesedi
Thanks for reaching out to us.
I will be happy to help you with this matter.
Our systems show that you have a tax-free saving account. As this is a 32-day notice savings account, you will not have instant access to the funds available in the account. To withdraw you will have to place a notice and the funds will be available to you with 32-days. Alternatively, you can also request an early withdrawal, however, you will be charged a fee.
Our systems also show that an early withdrawal has been initiated, and your funds will be transferred to the requested account.
Should you need any further assistance, please feel free to contact us.
Regards
Girshwin
Thanks for reaching out to us.
I will be happy to help you with this matter.
Our systems show that you have a tax-free saving account. As this is a 32-day notice savings account, you will not have instant access to the funds available in the account. To withdraw you will have to place a notice and the funds will be available to you with 32-days. Alternatively, you can also request an early withdrawal, however, you will be charged a fee.
Our systems also show that an early withdrawal has been initiated, and your funds will be transferred to the requested account.
Should you need any further assistance, please feel free to contact us.
Regards
Girshwin
Discovery Bank's reply17 Nov 2021, 13:39
Official
Hi Lesedi
Thanks for reaching out to us.
I will be happy to help you with this matter.
Our systems show that you have a tax-free saving account. As this is a 32-day notice savings account, you will not have instant access to the funds available in the account. To withdraw you will have to place a notice and the funds will be available to you with 32-days. Alternatively, you can also request an early withdrawal, however, you will be charged a fee.
Our systems also show that an early withdrawal has been initiated, and your funds will be transferred to the requested account.
Should you need any further assistance, please feel free to contact us.
Regards
Girshwin
Thanks for reaching out to us.
I will be happy to help you with this matter.
Our systems show that you have a tax-free saving account. As this is a 32-day notice savings account, you will not have instant access to the funds available in the account. To withdraw you will have to place a notice and the funds will be available to you with 32-days. Alternatively, you can also request an early withdrawal, however, you will be charged a fee.
Our systems also show that an early withdrawal has been initiated, and your funds will be transferred to the requested account.
Should you need any further assistance, please feel free to contact us.
Regards
Girshwin
LK
Lesedi K's updateReviewer Update
17 Nov 2021, 14:27Girshwin, I had to jump through hoops to get assistance. I only managed to get it after calling AGAIN. Have to run around to access my own damn money like the bank is doing me a favour.
My review stands.
My review stands.
LK
Lesedi K's update17 Nov 2021, 14:27
Reviewer Update
Girshwin, I had to jump through hoops to get assistance. I only managed to get it after calling AGAIN. Have to run around to access my own damn money like the bank is doing me a favour.
My review stands.
My review stands.
Discovery Bank's replyOfficial
22 Nov 2021, 10:44Hi Lesedi
I would like to apologise for the inconveniences caused to you.
Please remember, that if you do need any further assistance. We always available to assist you.
Regards
Girshwin
I would like to apologise for the inconveniences caused to you.
Please remember, that if you do need any further assistance. We always available to assist you.
Regards
Girshwin
Discovery Bank's reply22 Nov 2021, 10:44
Official
Hi Lesedi
I would like to apologise for the inconveniences caused to you.
Please remember, that if you do need any further assistance. We always available to assist you.
Regards
Girshwin
I would like to apologise for the inconveniences caused to you.
Please remember, that if you do need any further assistance. We always available to assist you.
Regards
Girshwin