Wont go the extra mile

1-There was an issue with my debit order account. <br> 2-Due to the issue with the debit order, I changed tge debit order date.<br> 3-I received a message from discovery advising that 11days after paying my account that they will be deducting another amount which hasn't been budgeted on.<br> 4-When reaching out to discovery, i was told in many more words that I can't be helped. Only after listening to a voice recording will it be escalated to a manager which will take place on the day the deduction will go off. <br> 5-I was told if i my account shows in arears, it will affect my credit record.<br> 6-Discovery employee can see that payment was made as advised. Still no effort to go an extra mile to assist.<br> <br> Deeply disappointed in discovering.<br> considering if I should move away from discovery.<br> <br> Also after my short term insurance spiked by R300pm. Im not currently in agood space with Discovery!!!