CH
Celeste H
1 reviews | Active since Jul 2018
13 Aug 2020, 16:42
Wont close account
If I had my choice it would be no stars as your service does not exist. We have been trying to close our credit card since the 19th july. Have phoned 8 different times and have spoken to 8 different people all promising to do so as it was moved from fnb to discovery bank after we declined the transfer. We have emailed the complaints department and still no response . Have no option but to go to Ombudsman.
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Celeste H's updateReviewer Update
18 Aug 2020, 13:39This is my husbands credit card. His Profile is TM Hinton ***.
He has waited since the 19th of July to resolve this matter. He has given the Bank ample time to sort this out.
1. Account was transferred against his wishes
2. Charged for Discovery miles were told he could not use them.,
3. Asked for that to be reversed and account to be closed.
Spoke to Kagiso on the 19th July, 4th August and 13th August
Emercentia on the 19th July
Kgmotso 19th July
Phumelo 20/7
Kagiso 20th July
Nombuthu 4th August told us to give her 5 days and she will reverse and close
Kagiso on 13th August was told supervisor would phone us. Still waiting.
REF ***
My husband laid a complaint with Ombudsman this morning Reference Id - O0KGYDR5.
I think he has given the bank ample time to try resolve this
He has waited since the 19th of July to resolve this matter. He has given the Bank ample time to sort this out.
1. Account was transferred against his wishes
2. Charged for Discovery miles were told he could not use them.,
3. Asked for that to be reversed and account to be closed.
Spoke to Kagiso on the 19th July, 4th August and 13th August
Emercentia on the 19th July
Kgmotso 19th July
Phumelo 20/7
Kagiso 20th July
Nombuthu 4th August told us to give her 5 days and she will reverse and close
Kagiso on 13th August was told supervisor would phone us. Still waiting.
REF ***
My husband laid a complaint with Ombudsman this morning Reference Id - O0KGYDR5.
I think he has given the bank ample time to try resolve this
CH
Celeste H's update18 Aug 2020, 13:39
Reviewer Update
This is my husbands credit card. His Profile is TM Hinton ***.
He has waited since the 19th of July to resolve this matter. He has given the Bank ample time to sort this out.
1. Account was transferred against his wishes
2. Charged for Discovery miles were told he could not use them.,
3. Asked for that to be reversed and account to be closed.
Spoke to Kagiso on the 19th July, 4th August and 13th August
Emercentia on the 19th July
Kgmotso 19th July
Phumelo 20/7
Kagiso 20th July
Nombuthu 4th August told us to give her 5 days and she will reverse and close
Kagiso on 13th August was told supervisor would phone us. Still waiting.
REF ***
My husband laid a complaint with Ombudsman this morning Reference Id - O0KGYDR5.
I think he has given the bank ample time to try resolve this
He has waited since the 19th of July to resolve this matter. He has given the Bank ample time to sort this out.
1. Account was transferred against his wishes
2. Charged for Discovery miles were told he could not use them.,
3. Asked for that to be reversed and account to be closed.
Spoke to Kagiso on the 19th July, 4th August and 13th August
Emercentia on the 19th July
Kgmotso 19th July
Phumelo 20/7
Kagiso 20th July
Nombuthu 4th August told us to give her 5 days and she will reverse and close
Kagiso on 13th August was told supervisor would phone us. Still waiting.
REF ***
My husband laid a complaint with Ombudsman this morning Reference Id - O0KGYDR5.
I think he has given the bank ample time to try resolve this