GM
Grace M

1 reviews | Active since Jan 2024

31 Dec 2016, 07:30

wondering

<p>On the 21st of December 2016 i called your call centre and spoke to Lunga Hange. we wanted to access the discovery card that will give us access to the fitness watch. he told us that there is a mix up with our ID no where Amy Ma***a the daughters passport no is appearing as Knowledge Ma***a the fathers passport no. we have access to our profile and that is not how we see things from our side. furthermore, we have quite a few products from discovery and that mix up has never been an issue. we did send him KM s passport no and he wrote to us back on the 28th of december saying he is waitig for that info to be updated. can someone advise whether this is the case, has been sorted, can it be sorted so that we can move on.</p>

0
Replies (1)
Discovery Bank
Discovery Bank's reply03 Jan 2017, 13:06
Official

Dear grace-nyika-ma***a

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologise for any inconvenience caused in this matter.

Thank you for your patience while we resolve this matter.

Your reference number is – ***.

Regards

Jaco Thompson

Executive Relationship Manager (FAIS)