Witness the lies! Impossible to get feedback on a simple issue.

<p>I have been asking for a breakdown of my June Miles calculation but after several emails and a 10 minute phone call I have given up. Below is one of the email trails.</p> <p> </p> <p>Hi,</p> <p> </p> <p>It’s been a month with no feedback, no phone calls. This is shocking service. Glad you are making my decisions easy.</p> <p> </p> <p>From: Deon Nagel ********** <br /> Sent: Wednesday, 22 June 2016 9:30 PM<br /> To: ********** /> Subject: RE: Miles Calculation June -WRefNo# ********** 050#- -MailRef# ********** 356#-</p> <p> </p> <p>Hi,</p> <p> </p> <p>Why is it always a struggle to get feedback on something?</p> <p> </p> <p>For the 10th time you said below that I will receive feedback within 3 to 5 working days, it has now been 10 working days since I logged my issue. Seems as though the only thing that works with Discovery is logging an issue through hellopeter. This should be a simple request.</p> <p> </p> <p> </p> <p>From: ********** ********** <br /> Sent: Monday, 13 June 2016 10:33 AM<br /> To: ********** /> Subject: Miles Calculation June -WRefNo# ********** 050#- -MailRef# ********** 356#-</p> <p> </p> <p> </p> <p>Hi Deon</p> <p>We trust that you're well.</p> <p>We have sent your query to the relevant department to advise further on your HealthyLiving Multiplier Miles calculation for your June 2016 statement. You should expect feedback within three to five working days.</p> <p>Your reference number is ***.</p> <p>If you need any more information, please contact Discovery Card on ***or visit www.discovery.co.za</p> <p><br /> Regards</p> <p>Culo Sithole <br /> Discovery Card</p> <p><br />Miles Calculation June<br /> <br />To: ********** />Subject: Miles Calculation June<br />From: Deon Nagel ********** />Date: Thu, 9 Jun 2016 13:57:57 +0200 (CAT)<br />Delivered-to: f ********** ********** <br />Dkim-signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s= ********** 3; h=from:to:subject:date:message-id:mime-version:content-language :thread-index; bh=l67TM0mRLVR0lY4WIHRBetAPIhJ3sq1hPwwybRK42Lc=; b=JPOJkXt/SfQ9jYtMdaW4GDcMuHfn41N1HCLPoA/ntxhZArLWdLIJeFIu1L0XE94zrk q3hMCuJ1p4XGqZa8E/RMYQuafUnUV/q3YF1vv86Z1eGc/olNBrhWx/oPXN6HE7Mxx07e nYTq3j0ALDvnsEVp3YQjEw2dnxVoJWuNFgMPVRYEEvWnmD2/x7l+dB3fdy9dkiNCtW5S uYEMmqktDAsWebzBYC8puP2IdEFjJUAW8DTqdkSPor5gNpt7RGfeMzpFKK59rVIzrR5l Xugz/J352qh89ux67/R+RxgsT3vd6h7DWFvmzFDR1dUkU8gXnic/SPddMVFUF03iNrnx jOXg==<br />Resent-from: ********** />Thread-index: AdHCRbo/sejpNZcuTee/hV9zL8sxSg==<br /> <br />Hi,</p> <p> </p> <p>Please send me the calculation breakdown of my miles for this month as you have only awarded me 1873 multiplier miles.</p> <p> </p> <p>If I add up all the Pick n Pay, BP and Dischem spend for the month on my attached statement I get to R 3672.76.</p> <p> </p> <p>Which means I should have received 3672.76/15 * 10 multiplier miles. This is equal to 2449 multiplier miles.</p> <p> </p> <p>Please explain.</p> <p> </p> <p>Regards</p> <p>Deon Nagel<br /> <br /> </p> <p>Disclaimer: DiscoveryCard is operated by Discovery Vitality (Pty) Ltd, registration number: ***, an authorised financial services provider under the banking licence of FirstRand Bank Limited, registration number ***, an authorised financial services and registered credit provider, NCA Reg No. NCRP20. Terms and conditions apply. .</p>