1 reviews | Active since Feb 2018
Willingness to assist the client - NOT everyone's aim !!!!
***** Division is very unhelpful - they are unable to handle a credit card payment dispute - they just cancel your card and without approval they issue you another. You literally get put on homd and then you receive an email ***0. ***** is being committed from both suppliers as well as your bank. With all their biometrics they have in place they are not able to get it right - the public has to suffer for the incompitancy at every level. Produce the proof to the client of their approval of the payment !!! Can't be done - they just cut you from the call and log a ***** case - Speaking to Tumelo ***** division - after speaking to two people beforhand we managed to speed up the process. He was very helpful and willing to assist me further, whereas the previous two where just not will and nor able - bottom line.
Thank you for taking the time to share your experience. I sincerely apologise for the frustration and inconvenience you've described, this is certainly not the level of service we aim to provide.
I acknowledge your concerns regarding the handling of the disputed credit card payment, the card cancellation without clear approval, and the breakdown in communication during your calls. Your feedback about being placed on hold, calls ending abruptly, and the lack of proof provided for payment authorisation is taken very seriously.
To ensure this is properly addressed, I will escalate your case to our ***** Team for further investigation. In addition, I will log a formal complaint so that a full review can be conducted into both the dispute process and the service you received.
Kind regards,
Marusha
Thank you for taking the time to share your experience. I sincerely apologise for the frustration and inconvenience you've described, this is certainly not the level of service we aim to provide.
I acknowledge your concerns regarding the handling of the disputed credit card payment, the card cancellation without clear approval, and the breakdown in communication during your calls. Your feedback about being placed on hold, calls ending abruptly, and the lack of proof provided for payment authorisation is taken very seriously.
To ensure this is properly addressed, I will escalate your case to our ***** Team for further investigation. In addition, I will log a formal complaint so that a full review can be conducted into both the dispute process and the service you received.
Kind regards,
Marusha