1 reviews | Active since Sept 2011
Will NEVER use FNB or Discovery Products AGAIN
I thought that Hello Peter would provide me a platform to get my issues known, so that someone other than the people at the call center that I have been dealing with unsuccessfully, can give my case some attention. I have been extremely disappointed, actually I am disgusted that Discovery treats their clients like this.<br> <br> I refer you to my previous report. My matter was not escalated and assigned to a senior person as I requested. The person that investigated my dispute did not take any of the documentation that I sent into consideration. In fact nothing has changed. I am utterly disappointed and disgusted. <br> <br> Discovery has left me no other choice than to employ the services of a lawyer to get my money back. I have been advised to claim damages from Discovery<br> <br> I am also a bit appalled by the tactics employed by your account closure team, whereby you are reminded of all the vitality and insurance savings that you will be forfeiting. As if I have to accept bad service just because I get benefits. Because of this I am now cancelling ALL my discovery products.
Thank you for your comment and for bringing this matter to our attention.
We have responded to you via email.
Regards
Gisela Peters
Executive Relationship Manager
DiscoveryCard
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Fax: +***3
URL: http://www.discovery.co.za
Thank you for your comment and for bringing this matter to our attention.
We have responded to you via email.
Regards
Gisela Peters
Executive Relationship Manager
DiscoveryCard
***
Fax: +***3
URL: http://www.discovery.co.za
