CS
Christa S

1 reviews | Active since Sept 2011

30 Jan 2015, 15:39

Will NEVER use FNB or Discovery Products AGAIN

I thought that Hello Peter would provide me a platform to get my issues known, so that someone other than the people at the call center that I have been dealing with unsuccessfully, can give my case some attention. I have been extremely disappointed, actually I am disgusted that Discovery treats their clients like this.<br> <br> I refer you to my previous report. My matter was not escalated and assigned to a senior person as I requested. The person that investigated my dispute did not take any of the documentation that I sent into consideration. In fact nothing has changed. I am utterly disappointed and disgusted. <br> <br> Discovery has left me no other choice than to employ the services of a lawyer to get my money back. I have been advised to claim damages from Discovery<br> <br> I am also a bit appalled by the tactics employed by your account closure team, whereby you are reminded of all the vitality and insurance savings that you will be forfeiting. As if I have to accept bad service just because I get benefits. Because of this I am now cancelling ALL my discovery products.

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Replies (1)
Discovery Bank
Discovery Bank's reply02 Feb 2015, 09:28
Official
Hello C.A.Smith,

Thank you for your comment and for bringing this matter to our attention.

We have responded to you via email.

Regards

Gisela Peters
Executive Relationship Manager
DiscoveryCard
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Fax: +***3
URL: http://www.discovery.co.za