TS
Trish S

1 reviews | Active since Feb 2011

03 Oct 2017, 09:06

Where's my money?

I have a Discovery Credit card which I pay in full by direct debit on a monthly basis. They took my fairly substantial payment on 29 September and here we are on 3 October and it is yet to reflect on my credit card account. I telephoned them and was told it takes up to 4 working days for a debit payment to reflect. What sort of banking system is this? Do computers stop working over a weekend? Where is my money? If I pay by eft today, it will be reflected in my credit card account tomorrow so what is the problem with a direct debit? Probably a money making **** by FNB to hang on to funds to make a quick buck on interest somewhere along the line.

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Replies (1)
Discovery Bank
Discovery Bank's reply03 Oct 2017, 10:37
Official

Hello trishsteyn

Thank you for your comments.

Please note, your debit order will go through on the payment date you choose. It may, however take up to three to five working days for your debit order to clear and make the funds available.

We sincerely apologise for any inconvenience caused in this matter.

Regards

Jaco