WHEN WILL MY CARD BE CLOSED AND FORGOTTEN

LIKE LISTEN PEOPLE, DO YOU EVEN KNOW WHAT YOU AREE DOING? I HAVE PAID UP THE DISCOVERY CREDIT CARD YEARS AGO, AND CLOSED IT BECAUSE I NEEDED A BREAK FROM DEBTS, NOW THAT I WANT TO OPEN A NEW ONE U STILL HAVE MY OLD ACCOUNT REFLECTING BUT YOU AGREE THAT ITS PAID UP BUT ITS GREYED OUT, WHATEVER THAT MEANS, BUT WHOSE PROBLEM IS THAT? I HAVE SEND YOU PAID UP DETAILS A MILLION TIMES AND YOU ALSO SEND ME A PAID UP LETTER....NOW I AM CALLING TO OPEN A NEW ONE YOU ARE TRANSFERING ME FROM PILLAR TO POST, FROM DEPT TO THE NEXT TO FNB AND BACK,..WHAT THE HELL???i JUST WANT TO OPEN A NEW CARD, JUST OPEN IT OR TELL ME YOU DONT WANT TO AND JUST NOT WASTE MY TIME PLS