When everything is lost

<p>I lost my credit card in October. I reported the loss and it was stopped without problems. Up until the end of November I have not been contacted to issue a new card. I therefore decided to send an email on the weekend of the 9th of December to the helpdesk. I have not received any corresondence although they indicate that it will happen within 24 hours. I phoned the helpline on 13 December and explained that I will need a new card and we are going on holiday from Wednesday 31 December. They said that the card will be delivered without problems beforehand. By Monday 19 December I have still not received a call and phoned the call centre again. I spoke to a consultant and he first gave me the courier company's telephone number ********** 028. I phoned them without answer. I phoned again and Ndivhuho explained to me that the card will most definately be delivered today 20 December. This morning when I phoned I asked to speak to a supervisor since I have still not received any call from a courier company. I was put through to Johanna. She said that unfortunately she can not pick up my card from the system and it is definately not at the courier company, but she will phone me back urgently with correspondence regarding delivery on Wednesday although I will have to wait before we leave since the delivery might only be late in the day 14h00 to 16h00. I indicated that that will be difficult and she said she will liaise back, again urgently. Up until now I have received no correspondence and believe that consultants only transfering data from an information system without resolve or personal contact is losing touch with your end consumer. Today you have lost my support with a strong positive Discovery opinion on Life, Health, Vitality and Card that I am part of.</p>