SP
Shane P
1 reviews | Active since Mar 2011
01 Dec 2021, 12:01
What Horrible Service
I am totally disappointed in the the bank At first you could not wait to speajk to us and now that you have us a client now we have to wait forever for you to answere your phones So far i have been waiting 25 min>
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Replies (2)0
Replies (2)SP
Shane P's updateReviewer Update
01 Dec 2021, 12:10So what you do is select ***** option and the call gets answered straight away.
Then they promise to put you through to the correct department and guess what, you start the whole YOU ARE DEFINITLEY NOT IMPORTANT TO US, wait again.
i suppose i must not pay my account and then wait for them to contact me that way i will get some sort of service.
Man how disappointing DISCOVERY BANK you have a lot to learn.
Then they promise to put you through to the correct department and guess what, you start the whole YOU ARE DEFINITLEY NOT IMPORTANT TO US, wait again.
i suppose i must not pay my account and then wait for them to contact me that way i will get some sort of service.
Man how disappointing DISCOVERY BANK you have a lot to learn.
SP
Shane P's update01 Dec 2021, 12:10
Reviewer Update
So what you do is select ***** option and the call gets answered straight away.
Then they promise to put you through to the correct department and guess what, you start the whole YOU ARE DEFINITLEY NOT IMPORTANT TO US, wait again.
i suppose i must not pay my account and then wait for them to contact me that way i will get some sort of service.
Man how disappointing DISCOVERY BANK you have a lot to learn.
Then they promise to put you through to the correct department and guess what, you start the whole YOU ARE DEFINITLEY NOT IMPORTANT TO US, wait again.
i suppose i must not pay my account and then wait for them to contact me that way i will get some sort of service.
Man how disappointing DISCOVERY BANK you have a lot to learn.
Discovery Bank's replyOfficial
02 Dec 2021, 13:39 Hi Shane
Thank you for taking our call and for your patience with us. As discussed, we’re pleased that your query has been resolved and we’ll ensure that the service level is improved for the future. For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist.
Regards
Thuli
Discovery Bank's reply02 Dec 2021, 13:39
Official
Hi Shane
Thank you for taking our call and for your patience with us. As discussed, we’re pleased that your query has been resolved and we’ll ensure that the service level is improved for the future. For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist.
Regards
Thuli