What happened to your so called service?

The service I have received from Discovery Bank has been beyond pathetic.

I requested assistance in cancelling my credit card on the 19 June.

I was eventually provided a reference number (via the complaints email address because everybody else just flatly refused to bother helping me) on 4 July. I was told that my case would be escalated and I would receive feedback.

Another 6 days have passed and nothing from your useless service department.

Can somebody close this account and confirm that it has been done? This is now the 8th attempt I am making to have this stupid account closed.

Please note: I have cancelled the debit order on my account, no more money will be taken off for your incompetence.

PS - I intend cancelling the last of my full suite that I used to have with Discovery, because of the service you have given me.

Well done!