What happened to my bank statements?

I'm trying to open a bank account at Discovery Bank. One of the requirements is three months' bank statements. They said you could scan or upload it on your app. I've tried scanning it but couldn't. Because it is the only outstanding requirement, I received call after call and email after email. Finally, Saturday morning, I asked the bloke if I could email my statements. He said yes – email it to ***, which I did – 3 pdf files with three months' statements. The emails and calls didn't stop. On Monday, I told somebody - the statements are there. Go and get it at ***. He said they don't have access to that email address. Today I received an email saying - Your application will expire on 16 Jun. What happened to my bank statements? Are they floating around somewhere for whoever wants to have a look at it? I'm waiting for a call from a manager or supervisor to tell me the problem is solved.