EV
Emil V
1 reviews | Active since Aug 2014
25 Oct 2019, 06:37
What client service Discovery card division?
Discovery plans to grow its customer base and grow its newly launched virtual bank. But the service you receive on queries on current credit card and rewards points is horrible.
I have been sending mails and taking calls for months to resolve the fact that the BP garage I use to refill and earn promised rewards is not on their system. Empty promises of 'we are investigating and will get back to you in 3 - 7 working days'. Well after various follow ups and mails it has now been 7 months and the latest feedback is just plain shocking to say the least.
It is like the team does not even read the thread of what they were investigating and provide 'fluffy' answers just to close the ticket on the system.
Hopefully for Discovery their client service on Banking is not as shocking as on the card division. Shocker guys - really.
Helpful (0)
Replies (7)0
Replies (7)
Discovery Bank's replyOfficial
25 Oct 2019, 11:24Hi Emil,
As per our email to you, your Miles is allocated correctly and the BP garage has been on our system and Miles allocated for spend at that Garage.
We will email you a reconciliation confirming how your Miles was calculated and that you did receive Miles for that merchant.
Regards
Jaco
As per our email to you, your Miles is allocated correctly and the BP garage has been on our system and Miles allocated for spend at that Garage.
We will email you a reconciliation confirming how your Miles was calculated and that you did receive Miles for that merchant.
Regards
Jaco
Discovery Bank's reply25 Oct 2019, 11:24
Official
Hi Emil,
As per our email to you, your Miles is allocated correctly and the BP garage has been on our system and Miles allocated for spend at that Garage.
We will email you a reconciliation confirming how your Miles was calculated and that you did receive Miles for that merchant.
Regards
Jaco
As per our email to you, your Miles is allocated correctly and the BP garage has been on our system and Miles allocated for spend at that Garage.
We will email you a reconciliation confirming how your Miles was calculated and that you did receive Miles for that merchant.
Regards
Jaco
EV
Emil V's updateReviewer Update
25 Oct 2019, 11:31Hi Jaco,
Incorrect - after the various mails and promised investigations I have not received any detail that can prove that I have received any miles for fuel transactions in the past year. The total miles on my profile allocated does also not indicate what you are stating...
The mails and feedback I receive from the team contradicts each other and cannot prove that any miles has been allocated or detail on the amount of miles per transaction.
Happy to be proven wrong though.
Regards
Emil
Incorrect - after the various mails and promised investigations I have not received any detail that can prove that I have received any miles for fuel transactions in the past year. The total miles on my profile allocated does also not indicate what you are stating...
The mails and feedback I receive from the team contradicts each other and cannot prove that any miles has been allocated or detail on the amount of miles per transaction.
Happy to be proven wrong though.
Regards
Emil
EV
Emil V's update25 Oct 2019, 11:31
Reviewer Update
Hi Jaco,
Incorrect - after the various mails and promised investigations I have not received any detail that can prove that I have received any miles for fuel transactions in the past year. The total miles on my profile allocated does also not indicate what you are stating...
The mails and feedback I receive from the team contradicts each other and cannot prove that any miles has been allocated or detail on the amount of miles per transaction.
Happy to be proven wrong though.
Regards
Emil
Incorrect - after the various mails and promised investigations I have not received any detail that can prove that I have received any miles for fuel transactions in the past year. The total miles on my profile allocated does also not indicate what you are stating...
The mails and feedback I receive from the team contradicts each other and cannot prove that any miles has been allocated or detail on the amount of miles per transaction.
Happy to be proven wrong though.
Regards
Emil
Discovery Bank's replyOfficial
25 Oct 2019, 11:55Hi Emil,
We have investigated into your query and responded to you on 22/10/2019, confirming the BP garage transactions has been awarded Miles.
As per my previous message, we will email you a reconciliation confirming how the Miles is calculated.
This will proof that the Miles for that BP garage has been awarded Miles.
Regards
Jaco
We have investigated into your query and responded to you on 22/10/2019, confirming the BP garage transactions has been awarded Miles.
As per my previous message, we will email you a reconciliation confirming how the Miles is calculated.
This will proof that the Miles for that BP garage has been awarded Miles.
Regards
Jaco
Discovery Bank's reply25 Oct 2019, 11:55
Official
Hi Emil,
We have investigated into your query and responded to you on 22/10/2019, confirming the BP garage transactions has been awarded Miles.
As per my previous message, we will email you a reconciliation confirming how the Miles is calculated.
This will proof that the Miles for that BP garage has been awarded Miles.
Regards
Jaco
We have investigated into your query and responded to you on 22/10/2019, confirming the BP garage transactions has been awarded Miles.
As per my previous message, we will email you a reconciliation confirming how the Miles is calculated.
This will proof that the Miles for that BP garage has been awarded Miles.
Regards
Jaco
EV
Emil V's updateReviewer Update
25 Oct 2019, 12:01Hi Jaco,
Thank you. I will await the recon as this was also promised in mails previously.
Regards
Emil
Thank you. I will await the recon as this was also promised in mails previously.
Regards
Emil
EV
Emil V's update25 Oct 2019, 12:01
Reviewer Update
Hi Jaco,
Thank you. I will await the recon as this was also promised in mails previously.
Regards
Emil
Thank you. I will await the recon as this was also promised in mails previously.
Regards
Emil
EV
Emil V's updateReviewer Update
08 Nov 2019, 06:59Hi Jaco,
What would be a reasonable expectation to receive the Adhoc recon requested? We are now sitting on 10 working days.
Kind regards
Emil
What would be a reasonable expectation to receive the Adhoc recon requested? We are now sitting on 10 working days.
Kind regards
Emil
EV
Emil V's update08 Nov 2019, 06:59
Reviewer Update
Hi Jaco,
What would be a reasonable expectation to receive the Adhoc recon requested? We are now sitting on 10 working days.
Kind regards
Emil
What would be a reasonable expectation to receive the Adhoc recon requested? We are now sitting on 10 working days.
Kind regards
Emil
EV
Emil V's updateReviewer Update
14 Nov 2019, 11:20 Hi Jaco,
What would be a reasonable expectation to receive the Adhoc recon requested? We are now sitting on 14 working days.
Kind regards
Emil
What would be a reasonable expectation to receive the Adhoc recon requested? We are now sitting on 14 working days.
Kind regards
Emil
EV
Emil V's update14 Nov 2019, 11:20
Reviewer Update
Hi Jaco,
What would be a reasonable expectation to receive the Adhoc recon requested? We are now sitting on 14 working days.
Kind regards
Emil
What would be a reasonable expectation to receive the Adhoc recon requested? We are now sitting on 14 working days.
Kind regards
Emil
EV
Emil V's updateReviewer Update
19 Nov 2019, 10:32 Hi Jaco,
What would be a reasonable expectation to receive the Adhoc recon requested? We are now sitting on 17 working days.
Still no evidence that I received any points for filling up at one of your partners. Which is great is that I can at least see I have been charged for the annual renewal fee for the miles rewards points.
Kind regards
Emil
What would be a reasonable expectation to receive the Adhoc recon requested? We are now sitting on 17 working days.
Still no evidence that I received any points for filling up at one of your partners. Which is great is that I can at least see I have been charged for the annual renewal fee for the miles rewards points.
Kind regards
Emil
EV
Emil V's update19 Nov 2019, 10:32
Reviewer Update
Hi Jaco,
What would be a reasonable expectation to receive the Adhoc recon requested? We are now sitting on 17 working days.
Still no evidence that I received any points for filling up at one of your partners. Which is great is that I can at least see I have been charged for the annual renewal fee for the miles rewards points.
Kind regards
Emil
What would be a reasonable expectation to receive the Adhoc recon requested? We are now sitting on 17 working days.
Still no evidence that I received any points for filling up at one of your partners. Which is great is that I can at least see I have been charged for the annual renewal fee for the miles rewards points.
Kind regards
Emil