What a stupid bank!!!

I called in because I have a flat rate of 10% for my flights but I also have discovery vitality. I was tossed around your very many call centres, i called vitality, then called your other banking centre and got given another number and I’m confused cause I have done your age assessment. I have done your fitness and your health checks and still nothing.

On top of that I called regarding another query cause i wanted single credit but the lady that i spoke to then screen lived my app and made me take out revolving credit, which led to me being charged over R700 more than what i owed and even when i paid it off you guys still took money from my account and the interest was not on a 55 day grace period even though I specified to the lady that I want the credit facility with the 55 day period. She proceeded to reassure me that yes it was that. I asked her why it didnt have an account number she said “no we take 3 days to generate account numbers, we will email it to you” by the time i realised i was the ass of the whole joke it was too late. And what makes me more upset is that you guys wont be paying me back this money. I must just firm that charge and on top of that I am paying for flippen vitality but am not reaping any of the benefits, apart from the gym incentive. You guys are running a **** and to be frank , i advise that no one and I mean no one rely on you as a bank. Your staff is unprofessional, your call centre put me on hold for 20 minutes, had a conversation with a manager that dropped the phone on me mid conversation and your SLA is in the gutter. And for that reason I am honestly considering parting ways with you guys cause there is no way you guys are serious. You will increase every charge you have before you actually deliver on the promises you make and at this point I think your call centre agents are only in it for the money, no client centric approach whatsoever. I honestly am disgusted in your servicing and as of next month i am moving my business elsewhere.

And its your hello peter settings to blur out the word ******* for me

** you are guys are running a ******* i need tge world to know

S C A M

You guys are running a * S C A M *