What a Pathetic so-called bank

What a pathetic institution... I app**** for a Discovery credit card at the end of November '23 after which I received an email stating that in order to continue with my application they require a letter from SAFPS as my ID is listed there. I sent them the letter within 50 minutes of receiving said email. 2 weeks later there was still no progress on my application and I phoned to find our what the issue was and the person I spoke to had a look and confirmed that they did not see my response but found it while I was speaking to them. They were then going to carry on with he progress and someone from the ***** department would phone me back. Today is the 11th of January 2024 almost 6 weeks later and still no call. I phoned again and after wasting 30 minutes of my time a supervisor from the ***** department promised me that Simphiwe would phone me back as he is on lunch... after 2 hours, still no call. I phoned them again.. spoke to Lebo who apparently is the only person there who cares about customer service. She then found out that the ***** department finally removed the block so I can for the 4th time start the entire application from the beginning... I think not. Funny how on their website they only show all the great reviews from their customers.