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KM
Kobus M

1 reviews | Active since Nov 2023

07 Nov 2023, 06:40

WHAT A DISSAPOINTMENT

What a disaster. i have not used my card in a few years but keep on paying the monthly fee. i payed the normal monthly fees on 26 Oct, 1, 4 & 5 November but Discovery did not except the payments from my bank. Yet they feel the need to send me a reminder that the account is not payed.

0
Replies (5)
Discovery Bank
Discovery Bank's reply07 Nov 2023, 10:03
Official
Hi Kobus 

I am so sorry to hear of your experience. 

I had a look at your account, and I see that you have not upgraded on the bank App which might be better for your account payment, access to a new card and other helpful features, please do let me know if you need assistance with upgrading your account to the bank app or if you need any other assistance with your account.  

Regards, 
Palehelo
KM
Kobus M's update08 Nov 2023, 08:24
Reviewer Update
i am still waiting for Palehelo to contact me as per previous email. if this matter is not resolved the matter will be taken up with the Credit Ombudsman. the situation with the app cannot be fixed.
Discovery Bank
Discovery Bank's reply13 Nov 2023, 12:21
Official
Hi Kobus 

Please pardon my delayed response, I see my team tried reaching you concerning the lock on your account, and I can see an account closure is in progress please confirm if you still need assistance with this? 

Regards, 
Palehelo 
KM
Kobus M's update13 Nov 2023, 12:32
Reviewer Update
Palehelo
Courtney confirmed on friday that the there is no lock on the account anymore, yet you keep on reversing the payment on the account. How can you close the account if i still owe you 183.00
Discovery Bank
Discovery Bank's reply22 Nov 2023, 11:00
Official
Hi Kobus 

Please pardon our delayed response, we see that your account is now closed. 

Regards, 
Palehelo