What a disappointment Discovery Bank turned out to be

I wanted to give Discovery Bank the benefit of the doubt, but now I know why they are consistently voted the worst bank in South Africa. I have been try for weeks to get one document from them after my father passed away. As if dealing with a loved one's death is not bad enough - Discovery found a way to make it worse.

The last document the executor needs is a certificate of balance on the date of death and Discovery is unable to provide this one document. After visiting the customer centre, phoning multiple times, emailing consistently, I'm not getting any feedback or service. Our lives are now on hold because of Discovery's gross incompetence.