Well done Discovery! You're shooting the lights out

Really bad customer service. Wanted to withdraw funds from my tax free savings account - the app is not designed for the user to give the 32 day mandatory notice. Called the support desk for assistance and to give 'notice of my intent to withdraw' and sent a screenshot of the app home page to show them that their app does not work. Followed up 2 weeks later on when the funds will be transferred and the support agents are clueless. I have now been told that I will be penalized by withdrawing MY funds as I have not given notice, which is incorrect. Something I learnt over the recent months - Discovery Bank is good with marketing...and that's where it stops.