Well done.

Well done discovery card.<br> <br> Well done on getting a new reward system inn conjunction with pick n pay the 10X multiplier.<br> <br> Not so well done on reducing the overall rewards. I used to get 10 % back. now I get 1 rand back for every 15 rand. Effectively 8%.<br> <br> what I'm most impressed about is your communication. You did this so sneakily an deceptively that you convinced us this was a great reward system.<br> <br> NOWHERE did you communicate the smart shopper multiplier had been done away with. you promoted the new product very well. (great TV and radio adds) but what you failed to do is to tell us our multiplier was disappearing and we would be getting LESS back.<br> <br> And MORE impressive is the feedback. I phoned to point this out. the lady kept me on the line very long. checking with marketing and referring me back to emails. (which of course I checked) <br> <br> I proved you guys did not communicate that the smart shopper was falling away.<br> <br> The lady promised to find it and get back to me. this was last week. She hasn't got back to me. So shall I presume she didn't find out? or that she cant prove me wrong so she is avoiding feedback?<br> <br> This was way to sneaky for my liking.