bZ
baruch Z
1 reviews | Active since Sept 2011
08 Sept 2015, 13:06
way people talk to customers
I got a sms today to pay my CC which I found quite funny as I'm supposed to have a debit order which I arragned last month and the month before and the month before that also. So Icalled and iI got a lady called Elizabeth Igave her all my details and she says II'm changing the details half way through the month I tried to explain to her and she got rude with me , when I asked for a manager she refused point blank to put me through to one. This is not acceptable I'mthe client here not that rude thing on the other side. Now I would like for a manager to call me at a time when it suits me not at my office hours to sort this matter. And if Iever hear that womans voice again it will be too soon.
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Discovery Bank's replyOfficial
08 Sept 2015, 15:57Hello baruchzee1,
Thank you for your comments and for bringing this matter to our attention.
As we discussed this afternoon, we have requested for a supervisor in our Collections Team to make contact with you.
We would like to extend our sincere apologies for your experience.
Thank you for your kind understanding in this matter.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
As we discussed this afternoon, we have requested for a supervisor in our Collections Team to make contact with you.
We would like to extend our sincere apologies for your experience.
Thank you for your kind understanding in this matter.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Discovery Bank's reply08 Sept 2015, 15:57
Official
Hello baruchzee1,
Thank you for your comments and for bringing this matter to our attention.
As we discussed this afternoon, we have requested for a supervisor in our Collections Team to make contact with you.
We would like to extend our sincere apologies for your experience.
Thank you for your kind understanding in this matter.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
As we discussed this afternoon, we have requested for a supervisor in our Collections Team to make contact with you.
We would like to extend our sincere apologies for your experience.
Thank you for your kind understanding in this matter.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za