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Richard B
1 reviews | Active since Aug 2019
17 Oct 2020, 12:33
Watch out for in-corrrect interest charges and then reluctant assistance
I pay my Discovery Bank card in full every month, first on Debit Order and now by EFT. I now pay it 5 days before due, and I pay extra just to be sure I don't get charged unnecessary interest. Still Discovery Bank charges me interest without fail - every month. Every month I call the bank and get a "reference number"...and wait. I phoned on 6 or 7 October to raise my latest concern about hundreds of Rands over-charged in September and October - no answer - radio silence. It's so sad that such a "reputable" brand is probably robbing poor South Africans
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Richard B's updateReviewer Update
23 Oct 2020, 12:06Discovery Bank have rep**** at last with some platitudes - I will update this post if i ever get resolution permanently. For now, I urge all Discovery Bank customers to check interest charges. They seem to have system errors that incorrectly charge interest.
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Richard B's update23 Oct 2020, 12:06
Reviewer Update
Discovery Bank have rep**** at last with some platitudes - I will update this post if i ever get resolution permanently. For now, I urge all Discovery Bank customers to check interest charges. They seem to have system errors that incorrectly charge interest.
RB
Richard B's updateReviewer Update
23 Oct 2020, 12:09Further update - Discovery have successfully refunded incorrect interest charges and acknowledged a system issue. Will check this months statement
RB
Richard B's update23 Oct 2020, 12:09
Reviewer Update
Further update - Discovery have successfully refunded incorrect interest charges and acknowledged a system issue. Will check this months statement