EG
Edgar G

1 reviews | Active since Aug 2015

27 Aug 2025, 11:57

Warning to SA foreign workers

I thought I would share this experience of Discovery bank with anyone from SA earning a salary outside of SA.

They do not understand the concept of being earning a salary and being taxed outside of SA and will apply foreign taxes and other statutory contributions you declared in the application to your NET salary, effectively making it a net net salary.

They have some place where they get your "verified salary", this is not from your pay sheets, contract, bank statements or from SARS, in my case it was almost 50% less than my actual salary.

They calculated my disposable income to be NEGATIVE R13k, however my credit score is over 690, this should have automatically started ringing alarm bells with them that something is not correct.

Their credit team is very inexperienced in dealing with salaries that are not earned in SA, so I suggest you find another bank as this will always be an issue when you deal with them.

@Jubilee, thank you for your efforts to try talk some sense into your credit team.

0
Replies (1)
Discovery Bank
Discovery Bank's reply27 Aug 2025, 12:35
Official
Hi Edgar.

Thank you for bringing this to our attention.

We truly understand how frustrating this situation must be, and we sincerely apologize for any inconvenience it may have caused. Please know that feedback has already been shared with you regarding this matter, along with the recommended next steps to help bring full clarity.
We genuinely appreciate your patience and hope you'll allow us the opportunity to demonstrate that better experiences are to be had with Discovery Bank.

Regards,
The Discovery Bank team