WAITING....WAITING...2 WEEKS FOR A REPLACEMENT CARD...WAITING...WAITING

I unfortunately lost my wallet and needed to order a replacement credit card. This request was done almost 2 weeks ago through the 24 hour ***** line because the APP and the telephonic options available to replace cards didn't work. The replacement request was done outside of normal business hours but was 100% as a result of the App not working or the customer care line having an option for lost/****** cards that worked beyond trading hours. After waiting a week I called for an update only to find out that the card was still active and not cancelled as requested and that no new card was ordered. So I repeated the whole process and still nothing has transpired, on top of this now, I have called 3 more times now to speak to a banker to sort this out, sent screengrabs of the error from the app as well as sent multiple follow-up mails finding out where my card is or when the "banker" will be contacting me as the automated "no-reply" mails from Ayanda and the Clients Documents auto reply states....both void of a reference number let alone feedback....seriously what's going on....I get you are all working remotely, does this mean that you can't do your jobs, make outbound calls or issue reference numbers?

To top things off, one has to commend the arrogance of this bank when they inform customers we do not respond to e-mails, it's not like they respond to phone calls either, lets see how they respond to complaints and disgust over poor service delivery now....one would think they pay you to be a member with this type of exclusive mindset and disdain for customers.

One thing I am certain of, DISCOVERY BANK will not be late or delayed in issuing their statements, charging customers bank fees or charging me for a replacement card that I'm still waiting for almost 2 weeks now and followed up on countless times and had no joy yet!