lS
louisa S
1 reviews | Active since Feb 2013
17 Dec 2015, 09:03
Waiting on the phone nearly an hour?
Seriously its December its going to be busy - get more people and answer the phone - been on the line to just ensure an overseas transaction is processed and not deemed as ***** - been on hold forever!<br> Can you get someone to phone me please as I cant hold for another hour!
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Replies (1)
Discovery Bank's replyOfficial
17 Dec 2015, 13:57Hello L Sygo,
Thank you for your comments and for bringing this matter to our attention.
We called your cellphone number this afternoon however we were only able to leave a voice message.
As per our message, we sincerely apologise for the time waiting on the line. We are managing the call centre on an ongoing basis to ensure minimum waiting times.
We also notice that your transaction was processed.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
We called your cellphone number this afternoon however we were only able to leave a voice message.
As per our message, we sincerely apologise for the time waiting on the line. We are managing the call centre on an ongoing basis to ensure minimum waiting times.
We also notice that your transaction was processed.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Discovery Bank's reply17 Dec 2015, 13:57
Official
Hello L Sygo,
Thank you for your comments and for bringing this matter to our attention.
We called your cellphone number this afternoon however we were only able to leave a voice message.
As per our message, we sincerely apologise for the time waiting on the line. We are managing the call centre on an ongoing basis to ensure minimum waiting times.
We also notice that your transaction was processed.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
We called your cellphone number this afternoon however we were only able to leave a voice message.
As per our message, we sincerely apologise for the time waiting on the line. We are managing the call centre on an ongoing basis to ensure minimum waiting times.
We also notice that your transaction was processed.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za