1 reviews | Active since Mar 2011
Waiting 7 weeks for Discovery Miles
I sent an e-mail to Discovery Card on 13th December 2018 to query an incorrect Discovery Miles allocation (Computicket and Clicks online transactions were allocated as base miles instead of 10x Miles Multiplier). I received a response to say that a Miles reconciliation was requested. After no feedback for weeks I called to follow up and received a statement with no words or explanation. I called a few more times to follow up and every time they tell me somebody is working on it/they are trying to find a Merchant code/the finance department or partner services is doing something but 7 weeks later and still no Miles! I upgraded to Discovery Card Platinum last year and this is the worst service I have ever received! I have been wanting to look at joining Discovery Insure for some time now but I continue to keep my insurance elsewhere due to Discovery's non-existent service.
As per our email that we sent to you, your Discovery Miles have been adjusted accordingly and will reflect within three to five working days, from 24 January 2019.
I apologise for the manner in which your query was handled. This will be addressed with the agents involved to ensure that this does not occur in future.
Best Regards
Amanda
As per our email that we sent to you, your Discovery Miles have been adjusted accordingly and will reflect within three to five working days, from 24 January 2019.
I apologise for the manner in which your query was handled. This will be addressed with the agents involved to ensure that this does not occur in future.
Best Regards
Amanda