waiting 20 days for card pin

<p>my credit card was expiring and i received a new one from yourselves. i activated on your website. i went to ATM and it did not accept the pin that was provided. i contacted yourselves on 20 sept ref # ********** 489. they said it would take like 3 days to get a pin. i had 1 voicemail 22 sept that you phoned to give pin and would call back. i just called your customer support and they said u called 23 sept and 26 sept, however i have no voicemail. its no the 4th oct and still no pin. you have my email address why cant yu contact me that unable to get hold of me. since 26 sept its has fallen flat on your side. no contact from yourselves. i require this pin for my credit card please can you sort asap. </p>