Vitality Travel Benefits are Useless without Discovery Bank Card

Dear Palehelo

I have already opened the zero-fees account in order to access the Vitality portal.

And that's all good and well that you have introduced the zero-fee account to accommodate long-standing customers. However, consider this, what about travel insurance? The zero-fees account doesn't have this built-in, does it?

Here is a suggestion/demand, whatever to want to call it. Either make the zero-fees account have built-in travel insurance or allow your long-standing customers to use their non-Discovery credit card so that we can activate the associated built-in travel insurance with that credit provider.

But you won't do that because at the end of the day, no matter how much PR you spew at your customers, it is the means to your end which is increasing uptake of Discovery credit card holders which conveniently you can force with the liquidation of partner Comair.

I completely understand that the Comair liquidation is a complication and is unfortunate, to say the least. But you must acknowledge that Discover is manipulating its customers by force. And by force, that means customers incurring additional costs to reclaim benefits that were available to us not three months ago.

Food for thought.