VITALITY MONEY IS A *******!

I have moved almost all my products over to discovery. I have vitality health,drive and money. I have policies and insurance, I am a good customer.

HOWEVER. MY VITALITY MONEY IS NOT CALCULATED MY POINTS CORRECTLY AND THEREFORE I AM LOSING OUT ON POINTS EVEN THO I AM PAYIN PREMIUMS EVERY MONTH FOR THE SERVICES.

I HAVE A PROPERTY, I HAVE SHORT TERM DEBT AND I HAVE INSURANCE. BUT YOU GUYS ALL OF A SUDDEN HAVE TAKEN ALL THOSE POINTS AWAY AND MOVED ME TO BLUE STATUS?? I DONT UNDERSTAND YOU HAD ALL MY INFORMATION AND GAVE ME POINTS FOR THEM BUT OVER THE LAST WEEK MY POINTS HAVE DISSAPPEARD AND MY STATUS HAS MOVED BACK DOWN TO BLUE? MY DEBT IS CALCULATED BUT I GET NO POINTS. MY PROPERTY VALUE IS ALSO CALCULATED BUT I GET NO POINTS? THIS NOW EFFECTS MY OVERALL VITALITY SCORE INCLUDING HEALTH AND DRIVE. I AM VERY DISSAPOINTED THAT I HAVE CALLED IN AND NO ONE CAN HELP ME?

I AM THINKING OF JUST CANCELLING EVERYTHING WITH DISCOVERY. VERY DISSAPOINTED. FEELS LIKE I AM BEING ****** WHEN ALL I HAVE EVER BEEN IS A LOYAL CUSTOMER.

PLEASE FIND SOMEONE WHO CAN FIX THE MISSING POINTS ON MY PROFILE