TM
Thando M
1 reviews | Active since Nov 2015
09 Jun 2023, 16:01
Vitality Money and Vitality Drive 3.0
The implementation of vitality brought a lot of frustration instead of excitement because of the system error resulting in customers not achieving their weekly goals. I have tried to get this issue resolved since Monday, till today I’m waiting for feedback.
Vitality money progressive targets is a invitation for poverty if you try and chase it. The idea to have progressive spend goal is good but the way in which you app**** the concept is not adding value to the changing the customer’s spending behaviour.
There is no science behind your application of this concept. You just set maximum weekly targets based on the bank card colour.
Humble yourself and discontinue the Vitality drive 3.0 until you resolve the system issue and the progressive weekly targets on Vitality Money until you come up with a sound solution that will help customer’s to reduce their daily spending and invest more.
Helpful (0)
Replies (8)0
Replies (8)
Discovery Bank's replyOfficial
11 Jun 2023, 19:15Good day Thando
Thank you for reaching out to us.
Our Vitality programmes and benefits are designed to promote responsible behaviour. Vitality Active Rewards encourages consistent behaviour each week, and Vitality Money discourages irresponsible spending.
Thank you for reaching out to us.
Our Vitality programmes and benefits are designed to promote responsible behaviour. Vitality Active Rewards encourages consistent behaviour each week, and Vitality Money discourages irresponsible spending.
Through the Vitality Money Financial Analyser, we can help you manage your money better by automatically categorising your transactions, creating budgets and mini-budgets, and setting alerts to help you meet your budget. You can use this tool to make sure that don’t spend more of your disposable income than you can responsibly afford.
Your Spend goal is only unlocked if you maintain a minimum savings account balance. The Spend goal rewards you for consolidating your spend within Discovery Bank. The Spend goal follows the same principles app**** with your Exercise and Drive goals, where your personal goal target is personalised based on your previous weeks’ achievement history.
The Spend goal vary based on the average spend expected at your income level, based on whether you’re a Gold, Platinum, Black, or Purple client, or have a Ðiscovery Account. These amounts are in line with the qualifying spend already app**** for all your other Vitality Money dynamic lifestyle, travel, and integration rewards.
Kind regards
Nicolene
Kind regards
Nicolene
Discovery Bank's reply11 Jun 2023, 19:15
Official
Good day Thando
Thank you for reaching out to us.
Our Vitality programmes and benefits are designed to promote responsible behaviour. Vitality Active Rewards encourages consistent behaviour each week, and Vitality Money discourages irresponsible spending.
Thank you for reaching out to us.
Our Vitality programmes and benefits are designed to promote responsible behaviour. Vitality Active Rewards encourages consistent behaviour each week, and Vitality Money discourages irresponsible spending.
Through the Vitality Money Financial Analyser, we can help you manage your money better by automatically categorising your transactions, creating budgets and mini-budgets, and setting alerts to help you meet your budget. You can use this tool to make sure that don’t spend more of your disposable income than you can responsibly afford.
Your Spend goal is only unlocked if you maintain a minimum savings account balance. The Spend goal rewards you for consolidating your spend within Discovery Bank. The Spend goal follows the same principles app**** with your Exercise and Drive goals, where your personal goal target is personalised based on your previous weeks’ achievement history.
The Spend goal vary based on the average spend expected at your income level, based on whether you’re a Gold, Platinum, Black, or Purple client, or have a Ðiscovery Account. These amounts are in line with the qualifying spend already app**** for all your other Vitality Money dynamic lifestyle, travel, and integration rewards.
Kind regards
Nicolene
Kind regards
Nicolene
TM
Thando M's updateReviewer Update
11 Jun 2023, 20:05Hi Nicole
Thank you for your response. I can prove to you methametical using my profil that weekly spend of R4000 or R6000 doesn't promote responsible spending.
I challenge you to send a survey to all your discovery bank clients to measure their experience with the new vitality money weekly goals.
Regards
Thando
Thank you for your response. I can prove to you methametical using my profil that weekly spend of R4000 or R6000 doesn't promote responsible spending.
I challenge you to send a survey to all your discovery bank clients to measure their experience with the new vitality money weekly goals.
Regards
Thando
TM
Thando M's update11 Jun 2023, 20:05
Reviewer Update
Hi Nicole
Thank you for your response. I can prove to you methametical using my profil that weekly spend of R4000 or R6000 doesn't promote responsible spending.
I challenge you to send a survey to all your discovery bank clients to measure their experience with the new vitality money weekly goals.
Regards
Thando
Thank you for your response. I can prove to you methametical using my profil that weekly spend of R4000 or R6000 doesn't promote responsible spending.
I challenge you to send a survey to all your discovery bank clients to measure their experience with the new vitality money weekly goals.
Regards
Thando
TM
Thando M's updateReviewer Update
11 Jun 2023, 22:12Lastly, this weekly targets excludes the transfers and debit orders. Meaning that if I use 50% of my salary to pay my bills via online transfers and debit orders, you don't recognize that as a spend.
Meaning that I will need to waste between R3000 and R7000 weekly inorder to achieve your targets.
Truth be told, you method is not promoting healthy spending.
Thanks
Meaning that I will need to waste between R3000 and R7000 weekly inorder to achieve your targets.
Truth be told, you method is not promoting healthy spending.
Thanks
TM
Thando M's update11 Jun 2023, 22:12
Reviewer Update
Lastly, this weekly targets excludes the transfers and debit orders. Meaning that if I use 50% of my salary to pay my bills via online transfers and debit orders, you don't recognize that as a spend.
Meaning that I will need to waste between R3000 and R7000 weekly inorder to achieve your targets.
Truth be told, you method is not promoting healthy spending.
Thanks
Meaning that I will need to waste between R3000 and R7000 weekly inorder to achieve your targets.
Truth be told, you method is not promoting healthy spending.
Thanks
Discovery Bank's replyOfficial
14 Jun 2023, 20:39Good day Thando
Sorry to hear about how you feel about the new rewards system.
I have logged a complaint and if there are any changes to the program we will inform of that.
Kind regards
Nicolene
Sorry to hear about how you feel about the new rewards system.
I have logged a complaint and if there are any changes to the program we will inform of that.
Kind regards
Nicolene
Discovery Bank's reply14 Jun 2023, 20:39
Official
Good day Thando
Sorry to hear about how you feel about the new rewards system.
I have logged a complaint and if there are any changes to the program we will inform of that.
Kind regards
Nicolene
Sorry to hear about how you feel about the new rewards system.
I have logged a complaint and if there are any changes to the program we will inform of that.
Kind regards
Nicolene
TM
Thando M's updateReviewer Update
14 Jun 2023, 22:30Hi Nicole
Thanks for your responses. Please note that FNB is giving free tall coffee at Starbucks and a large smoothie at Kauai for making at least five transactions every week of any amount.
Discovery Bank is giving free smoothie from Kauai or coffee from Vida Cafe or a game board luck draw for spending R6750.00 weekly.
The FNB rewards program rewards customers for setting up their budget on their banking app, they also reward customers for saving money. The more you save the higher your reward level.
I believe that Discovery can do better to promote healthy banking as they have been doing on their Vitality Health program. Change is good, and for now I’m happy with the service I receive from Discovery and I have no intention to change banks or insurance at the moment. Please promote healthy banking not spending using your discovery credit card which can lead to reckless spending.
Thanks for your responses. Please note that FNB is giving free tall coffee at Starbucks and a large smoothie at Kauai for making at least five transactions every week of any amount.
Discovery Bank is giving free smoothie from Kauai or coffee from Vida Cafe or a game board luck draw for spending R6750.00 weekly.
The FNB rewards program rewards customers for setting up their budget on their banking app, they also reward customers for saving money. The more you save the higher your reward level.
I believe that Discovery can do better to promote healthy banking as they have been doing on their Vitality Health program. Change is good, and for now I’m happy with the service I receive from Discovery and I have no intention to change banks or insurance at the moment. Please promote healthy banking not spending using your discovery credit card which can lead to reckless spending.
TM
Thando M's update14 Jun 2023, 22:30
Reviewer Update
Hi Nicole
Thanks for your responses. Please note that FNB is giving free tall coffee at Starbucks and a large smoothie at Kauai for making at least five transactions every week of any amount.
Discovery Bank is giving free smoothie from Kauai or coffee from Vida Cafe or a game board luck draw for spending R6750.00 weekly.
The FNB rewards program rewards customers for setting up their budget on their banking app, they also reward customers for saving money. The more you save the higher your reward level.
I believe that Discovery can do better to promote healthy banking as they have been doing on their Vitality Health program. Change is good, and for now I’m happy with the service I receive from Discovery and I have no intention to change banks or insurance at the moment. Please promote healthy banking not spending using your discovery credit card which can lead to reckless spending.
Thanks for your responses. Please note that FNB is giving free tall coffee at Starbucks and a large smoothie at Kauai for making at least five transactions every week of any amount.
Discovery Bank is giving free smoothie from Kauai or coffee from Vida Cafe or a game board luck draw for spending R6750.00 weekly.
The FNB rewards program rewards customers for setting up their budget on their banking app, they also reward customers for saving money. The more you save the higher your reward level.
I believe that Discovery can do better to promote healthy banking as they have been doing on their Vitality Health program. Change is good, and for now I’m happy with the service I receive from Discovery and I have no intention to change banks or insurance at the moment. Please promote healthy banking not spending using your discovery credit card which can lead to reckless spending.
Discovery Bank's replyOfficial
25 Jun 2023, 15:12Good day Thando
We really value the input from our members.
So, we have some great news!
You’ll notice that we’ve reduced your weekly Vitality Active Rewards Spend goals in order to make it easier to achieve. Vitality Active Rewards is designed to motivate you to consistently achieve your goals and enable you to track your spend.
By coupling your Spend goal achievements with the Vitality Money Financial Analyser, you can be sure not to spend more than your disposable income allows.
Kind regards
Nicolene
We really value the input from our members.
So, we have some great news!
You’ll notice that we’ve reduced your weekly Vitality Active Rewards Spend goals in order to make it easier to achieve. Vitality Active Rewards is designed to motivate you to consistently achieve your goals and enable you to track your spend.
By coupling your Spend goal achievements with the Vitality Money Financial Analyser, you can be sure not to spend more than your disposable income allows.
Kind regards
Nicolene
Discovery Bank's reply25 Jun 2023, 15:12
Official
Good day Thando
We really value the input from our members.
So, we have some great news!
You’ll notice that we’ve reduced your weekly Vitality Active Rewards Spend goals in order to make it easier to achieve. Vitality Active Rewards is designed to motivate you to consistently achieve your goals and enable you to track your spend.
By coupling your Spend goal achievements with the Vitality Money Financial Analyser, you can be sure not to spend more than your disposable income allows.
Kind regards
Nicolene
We really value the input from our members.
So, we have some great news!
You’ll notice that we’ve reduced your weekly Vitality Active Rewards Spend goals in order to make it easier to achieve. Vitality Active Rewards is designed to motivate you to consistently achieve your goals and enable you to track your spend.
By coupling your Spend goal achievements with the Vitality Money Financial Analyser, you can be sure not to spend more than your disposable income allows.
Kind regards
Nicolene
TM
Thando M's updateReviewer Update
26 Jun 2023, 09:04Hi Nicole
Thank you for the positive feedback. It is true that you are a listening Bank and for that reason I am still committed to do business with Discovery Bank, Insure, Vitality, etc.
My weekly goal now is 360 (R3 600.00), is this the maximum or it will increase in the future?
What is the maximum weekly goal for Black suite now?
Lastly, in order to get higher discount percentage at Woolworth or Pick n' Pay, Discem or Clicks client will have to use their discovery credit card more often. the less you use your card the lower your discount benefit.
Regards
Thando
Thank you for the positive feedback. It is true that you are a listening Bank and for that reason I am still committed to do business with Discovery Bank, Insure, Vitality, etc.
My weekly goal now is 360 (R3 600.00), is this the maximum or it will increase in the future?
What is the maximum weekly goal for Black suite now?
Lastly, in order to get higher discount percentage at Woolworth or Pick n' Pay, Discem or Clicks client will have to use their discovery credit card more often. the less you use your card the lower your discount benefit.
Regards
Thando
TM
Thando M's update26 Jun 2023, 09:04
Reviewer Update
Hi Nicole
Thank you for the positive feedback. It is true that you are a listening Bank and for that reason I am still committed to do business with Discovery Bank, Insure, Vitality, etc.
My weekly goal now is 360 (R3 600.00), is this the maximum or it will increase in the future?
What is the maximum weekly goal for Black suite now?
Lastly, in order to get higher discount percentage at Woolworth or Pick n' Pay, Discem or Clicks client will have to use their discovery credit card more often. the less you use your card the lower your discount benefit.
Regards
Thando
Thank you for the positive feedback. It is true that you are a listening Bank and for that reason I am still committed to do business with Discovery Bank, Insure, Vitality, etc.
My weekly goal now is 360 (R3 600.00), is this the maximum or it will increase in the future?
What is the maximum weekly goal for Black suite now?
Lastly, in order to get higher discount percentage at Woolworth or Pick n' Pay, Discem or Clicks client will have to use their discovery credit card more often. the less you use your card the lower your discount benefit.
Regards
Thando
Discovery Bank's replyOfficial
29 Jun 2023, 20:52Good day Thando
Your maximum goal is now 400 instead of 750 as per previous rules.
Your discount percentage does not increase or decrease based on your spend.
The benefits are linked to your products and Vitality Money status.
Kind regards
Nicolene
Your maximum goal is now 400 instead of 750 as per previous rules.
Your discount percentage does not increase or decrease based on your spend.
The benefits are linked to your products and Vitality Money status.
Kind regards
Nicolene
Discovery Bank's reply29 Jun 2023, 20:52
Official
Good day Thando
Your maximum goal is now 400 instead of 750 as per previous rules.
Your discount percentage does not increase or decrease based on your spend.
The benefits are linked to your products and Vitality Money status.
Kind regards
Nicolene
Your maximum goal is now 400 instead of 750 as per previous rules.
Your discount percentage does not increase or decrease based on your spend.
The benefits are linked to your products and Vitality Money status.
Kind regards
Nicolene