Vitality Active Rewards Points Incorrect Despite Completed Activity

I am extremely frustrated with the inconsistency between the Discovery app and the Discovery Bank app regarding my Vitality Active Rewards points.

Last week, I was working towards my weekly goal of 250 points. From Saturday to Thursday, all my activity reflected correctly. On Friday the 15th May, the Discovery app clearly showed that I completed more than 7,000 steps, which should have awarded me the additional 50 points needed to reach my weekly target.

However, on the Discovery Bank app, those Friday steps did not pull through. As a result, my weekly total incorrectly remained at 200/250 points, causing me to miss my goal despite completing the required activity.

I logged a query through the chat support and was asked to provide screenshots proving that the steps were completed. I submitted all requested evidence showing that the Friday activity is visible on the Discovery app. I was then told to wait 24 hours for the issue to be resolved.

Initially, the Banking app reflected the Friday activity as “pending,” which suggested the data was still syncing. However, after the supposed update, it now reflects as “not achieved,” meaning the steps still have not been recognised.

This is incredibly disappointing because I consistently put effort into meeting these goals, and I was already on track with my progress. It defeats the purpose of tracking and incentivising healthy behaviour if completed activities are not accurately recorded across Discovery’s own platforms.

I would appreciate this matter being urgently investigated and corrected, with my rightful points being allocated accordingly.