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graham A
1 reviews | Active since Sept 2011
31 Oct 2022, 07:35
Very unprofessional
I have just uncovered an unauthorized debit order on my Discovery account and have brought it to the attention of the company. Wow - how disinterested can one be - the level of service has been well below par - numerous emails and not 1 response. Very unprofessional
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Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
31 Oct 2022, 08:48Good day Graham
Thank you for reaching out.
I'm so sorry to hear about your experience and would love to assist in anyway I can.
Could you perhaps share more information on the debit order including date, amount and company.
Kind regards
Nicolene
Thank you for reaching out.
I'm so sorry to hear about your experience and would love to assist in anyway I can.
Could you perhaps share more information on the debit order including date, amount and company.
Kind regards
Nicolene
Discovery Bank's reply31 Oct 2022, 08:48
Official
Good day Graham
Thank you for reaching out.
I'm so sorry to hear about your experience and would love to assist in anyway I can.
Could you perhaps share more information on the debit order including date, amount and company.
Kind regards
Nicolene
Thank you for reaching out.
I'm so sorry to hear about your experience and would love to assist in anyway I can.
Could you perhaps share more information on the debit order including date, amount and company.
Kind regards
Nicolene
gA
graham A's updateReviewer Update
31 Oct 2022, 19:49Did you ask those questions because you were going to do something?? Your level of service is absolutely appalling
gA
graham A's update31 Oct 2022, 19:49
Reviewer Update
Did you ask those questions because you were going to do something?? Your level of service is absolutely appalling
Discovery Bank's replyOfficial
08 Nov 2022, 09:07Good day Graham
Our apologies for the delay in response.
We can see the debit order was blocked and reversed.
Kind regards
Nicolene.
Our apologies for the delay in response.
We can see the debit order was blocked and reversed.
Kind regards
Nicolene.
Discovery Bank's reply08 Nov 2022, 09:07
Official
Good day Graham
Our apologies for the delay in response.
We can see the debit order was blocked and reversed.
Kind regards
Nicolene.
Our apologies for the delay in response.
We can see the debit order was blocked and reversed.
Kind regards
Nicolene.