Very unhappy customer

The app glitched and took my money twice.

I tried making a manual payment and it failed and kicked to back to the accounts page but noticed there's money missing. In fact the payment went through not just once but twice...even though it said payment failed.

I immediately called and the logged a ticket or something. Later that day the company I sent the payment to called and said they have not recieved any payment yet, so my question is where is my money?

Thank you