Very poor service from Discovery Bank Call Center.

I had an issue with Discovery Bank about a number of transactions that went through my account in December. I phoned on 2025/12/30 to query these transactions. I was told they would be investigated, and it would take 5 to 7 days.

By 2026/1/9 I had not heard anything so I phoned the call center again. They were aware of the issue but stated it could take up to 90 days.

On 2026/02/24 I phoned again to see if there was any progress. I had to explain the whole issue from scratch (even though I provided the reference number). I was transferred to a number of different persons, each time having to explain the issue again. The call was then dropped, without receiving a reference number. I called back but was put through to a different agent and had to start the explanation from the beginning again. I was again transferred to different people and again had to reexplain from the beginning. The call was then dropped again, again without a reference number. By this point I had already spent over three hours speaking to Discovery without being any closer to getting any answers. I am loath to call the call center again after my experiences so far, so I am hoping that this post will elicit a better reaction from Discovery.