Very poor service

I am rather disgusted by the service I have been getting everytime I reach out to Discovery regarding a disputed transaction case that was opened on September 1st. I have been taken back and forth and every agent I have spoken to in their watsapp channel does not seem to know what they are doing.

I have been **** to and been promised call back to this day and none of that has happened. Last night when I tried to reach out I spoke to Adolph who rest assured me that an investigator would contact me this morning, that never happened. A few minutes ago I spoke to Sbusiso who tried to assist and would not be able to give any accurate or detailed information. He tried to get rid of me by asking me to provide proof of the transaction in question... Fortunately I have screenshots of everything and when I sent the screenshot he told me a new case would be lodged only today because there was no clarity regarding the transaction I was disputing.

Clearly Discovery bank is a bank for clowns, such a big name and yet poor service. I'm really disappointed and I will not let this go.. If it means going to the Ombudsman then so be it.... This is just the beginning